Parts and / or Services M/F

General information

Join our CFAO MOBILITY Division !

MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS

Comprising the most extensive vehicle retail network in Africa, we provide all mobility-related sectors with a multi-brand offer, partnering with global automotive manufacturers : sales of new and used vehicles, short or long-term rentals, fleet management and maintenance. 

Our Offer includes the complete automotive offering , including, two-wheelers, marine engines, coaches, lorries, handling equipment, tyres and spare parts. Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer. 

We looking for a  Parts and / or Services M/F based:  Kenya

Job Description :

Job Purpose

This role is responsible for the achievement of the service targets through timely and efficient execution of repair orders and constant updates to customers to support customer retention in line with the CFAO guidelines.

Managerial/Supervisory

a) Implement operational workflow processes to ensure smooth operations within the reception;

b) Ensure operations at the workshop reception are carried out in line with CFAO standards.

 Operational Responsibilities

c) Maintain a clean and orderly Service Reception as well as vehicle reception area in compliance with the 5S principles, for enhanced workplace safety, and to create a conducive, and efficient work environment;

d) Attend to escalated customer-related issues to ensure solutions are implemented in a timely manner for minimal disruption to business operations and support customer retention;

e) Establish and maintain customer relationships for both existing customers and prospective clients through provision of excellent customer service, to enhance retention;

f) Identify potential marketing opportunities to potential customers to increase service and parts sales;

g) Participate in the department's marketing activities to enhance efficiency and effectiveness in the creation of awareness;

h) Conduct quality checks before taking the job to the next stage as part of the companyâs policy in delivering quality services to customers;

i) Facilitate effective communication on repair orders, defect reports, WIP, and additional work done across the section to give our customers quality service.

j) Follow up on the completed jobs to ensure they are invoiced and the vehicles are collected by the customer.

k) Analyse WIPS on a daily basis and flag any delay of diagnosis or parts on order;

l) Check with credit control for the creditworthiness of account customers before final job approval to the workshop;

m) Ensure that booked customers are getting priority in service.

n) Ensure manufacturer recalls and service campaigns are checked and actioned;

o) Understand and apply KAIZEN within work environment;

p) Working in accordance to CFAO QHSE policies and guidelines;

q) Working in accordance to CFAO policies and procedures;

r) Keep a professional appearance;

Profil Request :

Technical

a) Computer Literacy

b) Product knowledge in the motor industry

c) Basic Knowledge of automotive maintenance

 Functional

a) Excellent report writing and communication skills

b) Presentation skills

c) Analytical- highly analytical and ability to challenge the status quo based on quantitative facts and impacts

 Behavioral

a) Negotiation Skills

b) Integrity, analytical & numerical skills

c) Performance Management and team building

d) Professionalism âmaintains a professional approach based on ethics and CFAO values

e) Integrity, honesty, and ethics- ensure ethical practices and integrity and ensures CFAO is not put at reputational risk

f) Conflict management

g) Communication Skills

h) Customer orientation-is customer focused striking a solid balance between external and internal customer orientation

i) Resilience âis able to withstand strategic and operational challenges and maintain momentum

Emotional Intelligence-manages emotions in a mature and composed manner as expected of a leader