Pharma Associate (Reconciliation) at Ilara Health

Job Description (adsbygoogle = window.adsbygoogle || []).push({}); Ilara Health brings accurate and affordable diagnostics to the million people in Africa who today struggle to access a simple blood test. We distribute low-cost, AI-powered diagnostic devices directly to primary care doctors in peri-urban and rural clinics, where the availability of common diagnostics is very poor. Our proprietary software integrates all the devices that we distribute and enables the doctor to provide effective patient management. We use technology to bring light to a dark world of healthcare in a similar way technology has leapfrogged landlines, banking and electricity grids. Summary As a Pharma Associate/Intern (Reconciliation), you will be responsible for maintaining operational procedures that are required to run the day-to-day activities of the Medicines business channel and specifically working to ensure that the client receives what was ordered.Responsibilities Work on the order validation process and fulfillment to ensure Ilara customers obtain the desired productsDo a 3-way reconciliation of the package, delivery note, and Sales order.Receive customer complaints on orders placed and find solutions to products not deliveredUpdate and inform the Ops team on contract updates and payment plans ensuring payment structure is accurately captured in the subscription systemFacilitate the reconciliation of customer accounts.Maintain inventory records as appropriate and record them in the inventory management systemLiaise with existing suppliers to ensure effective reconciliations of order placement and fulfillment.Collaborate closely with the team members to provide effective solutions to support business and quality objectives. Skills Pharmacy/Pharm Tech background preferred.Ability to manage the whole supply chain cycle.Negotiation skills to craft solutions for our customers and suppliers.Good time management to prioritize work accordingly.Collaboratively work with internal departments for customer satisfaction Who You Are? Ability to understand Medicines/products and the healthcare value chainWillingness to initiate and build relationshipsSelf-starter who is capable of working autonomously