Process Co-ordinator

Job Summary

Applications are invited from qualified persons for the above vacant position.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

JOB DESCRIPTION – PROCESS CO-ORDINATOR
•    To enhance client experience by ensuring pleasant entry to the facility and appropriating seating and reception.
•    To ensure timely processing of client paperwork to reduce avoidable delays and client disappointment.
•    To synchronize client processing with booking details to ensure adherence to the programme of the day.
•    To keep clients updated of the timelines and any possible delays
•    Address any dissatisfaction expressed by clients or complaints raised.
•    Keep track of client movement within the facility and update principals on real time progress.
•    Manage timelines.
•    Regular reports on progress in key parameters.
•    Need to be IT proficient and in data analysis.
•    To synchronize IT systems use to improve flows and routines in the facility

Qualifications & Education Requirements   
•    Bachelors degree  or Diploma in Business Administration/ Customer Care/PR
•    IT proficiency will be an added advantage
•    Articulate in English/Swahili

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Nairobi
| Full Time |
Confidential
2mos