Professional Services Engineer, Kenya

Job Description Our client is a leading provider of mobile internet optimization solutions that help telecom operators to improve network efficiency, speed and optimize video traffic. They are looking for a Professional Services Engineer with about 5 yrs experience. This is a remote, home office based position. Responsibilities: The Professional Services Engineer is a key role in the Professional Services (PS)organization and is responsible for defining, implementing, customizing, integrating,testing, training and handing over to customers a “solution” based onstandardized commercialized products and any required 3rd-party components on customer site or remotely Resolve time critical deployment and production issues Work according to methods, procedures, tools and policies to ensure high-qualityservice is delivered to the customersRequirements: Experience with customer facing activities in an international environment Knowledgeable in customer support processes, tooling and troubleshooting Knowledge in networking: TCP/IP, switching, routing – Must Experience with Linux/Unix based systems – Must Experience with VM environments, NFV and KVM – Must Experience in the mobile and Telco markets (working with telco providers) – Must Experience with Cisco equipment, holding relevant certificates (CCNA, CCNP, CCIE,CCDE, etc.) – advantage Experience with load balancers – advantage Knowledge in mobile web application – advantage Excellent communications skills in English (read and write) Ability to work independently and as part of a team BSc/BA degree or equivalent work experience 5+ years’ experience as a Field Support / PS Engineer, Customer Service Engineer International work experience and cultural awareness an advantage Travel to customer sites according to the needs – up to 30%