Job Summary

To ensure quality loan book and collect payment on overdue bills by informing customers of their debt and their various options for repayment.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Reporting to    Portfolio Manager

Job Purpose     To ensure quality loan book and collect payment on overdue bills by informing customers of their debt and their various options for repayment.
•    Provide a client focused service in an efficient and professional manner, in line with relevant policies, standards and best practice
•    Actively promote and market the firm and its services, to attract new clients and retain and develop relationships with existing clients.
•    Analyse arrears based on aging and prescribe appropriate actions to retrieve all arrears from non – performing clients. Control delinquent loan payments and recovery of non-performing loans.
•    Establish contacts and relationships with relevant bodies that will assist in the collection process
•    Maintenance of an excellent filling system and database to ensure clients documentations availability and reports on all collection activity.
•    Ensure Listing clients on Credit Reference Bureau or legal demand procedures in the case of default
•    Daily, weekly and monthly reporting on actual collections performance and strategies
•    In charge of key corporate facilities for follow ups and maintain customer’s relationship
•    Be in charge of the assigned loan portfolio and ensure the portfolio is performing optimally for collections and disbursements.
•    Timely and effective contract delinquent clients.
•    Be in charge of the assigned loan portfolio and ensure the portfolio is performing optimally for collections and disbursements.
•    Disburse as per target set consistently every month
•    Analyze clients’ financial situations and negotiate loan repayment arrangements.
•    Meet daily and monthly collections targets for all payment modes i.e. paybill, cash and cheques.
•    Make recommendations to management, when appropriate, for stronger collection actions including repossession of security.
•    Inform management on the trends in loan disbursements that contribute to delinquency.
•    Contact clients whose loans are almost due to prepare them to honour the installments.
•    Ensure all cheques which are due are for banking are duly banked and follow up on bounced cheques.
•    Ensure all penalties arising from late repayments are followed up and collected.
•    Ensure all demand letters are duly and timely issued and clients are informed of the steps to be taken.
•    Adhere to the set policy on loan recoveries and collections
•    Send reminder messages to clients on their payment plans
•    Use of initiative to identify and follow up opportunities with clients on additional facilities or referral to other clients who are not already on the database.
•    Handle clients’ inquiries in a timely and professional manner
•    Record collections activities and conversations with clients on every account and prepare a report of the same.
•    Obtain additional contacts and details of gone away clients from varied sources
•    Conduct client account checks and audits and confirm with accounts department on the correct balances to be communicated to clients. 
•    Answer telephone calls from clients and provide them with the information they are seeking whenever possible or seek assistance where necessary.
•    Perform any other related function as assigned to by the management from time to time

Requirement
•    Diploma and Below in  business related field.
•    At least 1 year and above working experience in a similar role – preferably in a microfinance/bank
•    Able to meet set  target within the timeframe
•    Must have good negotiation skills and ability to close sales deals
•    Work requires professional written and verbal communication and interpersonal skills.
•    Ability to communicate and interact with people from diverse background
•    Handling customer requirements related to loans

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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