Job Summary

To ensure quality loan book and collect payment on overdue bills by informing customers of their debt and their various options for repayment.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

Reporting to    Portfolio Manager

•    Provide a client focused service in an efficient and professional manner, in line with relevant policies, standards and best practice
•    Actively promote and market the firm and its services, to attract new clients and retain and develop relationships with existing clients.
•    Analyse arrears based on aging and prescribe appropriate actions to retrieve all arrears from non – performing clients. Control delinquent loan payments and recovery of non-performing loans.
•    Establish contacts and relationships with relevant bodies that will assist in the collection process
•    Maintenance of an excellent filling system and database to ensure clients documentations availability and reports on all collection activity.
•    Ensure Listing clients on Credit Reference Bureau or legal demand procedures in the case of default
•    Daily, weekly and monthly reporting on actual collections performance and strategies
•    In charge of key corporate facilities for follow ups and maintain customer’s relationship
•    Be in charge of the assigned loan portfolio and ensure the portfolio is performing optimally for collections and disbursements.
•    Timely and effective contract delinquent clients.
•    Be in charge of the assigned loan portfolio and ensure the portfolio is performing optimally for collections and disbursements.
•    Disburse as per target set consistently every month
•    Analyze clients’ financial situations and negotiate loan repayment arrangements.
•    Meet daily and monthly collections targets for all payment modes i.e. paybill, cash and cheques.
•    Make recommendations to management, when appropriate, for stronger collection actions including repossession of security.
•    Inform management on the trends in loan disbursements that contribute to delinquency.
•    Contact clients whose loans are almost due to prepare them to honour the installments.
•    Ensure all cheques which are due are for banking are duly banked and follow up on bounced cheques.
•    Ensure all penalties arising from late repayments are followed up and collected.
•    Ensure all demand letters are duly and timely issued and clients are informed of the steps to be taken.
•    Adhere to the set policy on loan recoveries and collections
•    Send reminder messages to clients on their payment plans
•    Use of initiative to identify and follow up opportunities with clients on additional facilities or referral to other clients who are not already on the database.
•    Handle clients’ inquiries in a timely and professional manner
•    Record collections activities and conversations with clients on every account and prepare a report of the same.
•    Obtain additional contacts and details of gone away clients from varied sources
•    Conduct client account checks and audits and confirm with accounts department on the correct balances to be communicated to clients. 
•    Answer telephone calls from clients and provide them with the information they are seeking whenever possible or seek assistance where necessary.
•    Perform any other related function as assigned to by the management from time to time

•    Diploma and Below in  business related field.
•    At least 1 year and above working experience in a similar role – preferably in a microfinance/bank
•    Able to meet set  target within the timeframe
•    Must have good negotiation skills and ability to close sales deals
•    Work requires professional written and verbal communication and interpersonal skills.
•    Ability to communicate and interact with people from diverse background
•    Handling customer requirements related to loans

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| Full Time |
KSh 45,000 - 60,000
Anonymous Employer
| Full Time |
KSh Confidential
| Full Time |
KSh Confidential
| Full Time |
KSh Confidential