Job Summary

Purpose of the role is to oversee all branch activities/operational aspects which include sales, administration, performance, and objectives of the branch which cover both courier and bus business unit. Experience in transport/bus industry will be an added advantage

  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 5 years

Job Description/Requirements

Department: BUS & COURIER 

  • Education: Degree in a business-related course or its equivalent.
  • Relevant Previous Experience: At least 2 years’ experience in an office administration role managing at least a team of 20 employees.
  • Business Understanding:
    • Understands how to operate an E.T.R machine for VAT purposes.
    • Understand basic accounting concepts.
    • Understand different routes in East and Central Africa.
    • Understand proper use of MS excel.
    • Customer service skills.

  • Degree in a business-related course or its equivalent. 
  • Should be computer literate and understand MS office tools.
  • Should have basic accounting knowledge.
  • Should have managed a team of at least 20 people.

Functional Skills:
  • Have basic accounting skills.
  • Understanding of Microsoft excel
  • Ability to analyse and interpret data from the system.
Generic Skills:
  • Proficient with MS office tools.
  • Language proficiency English and Kiswahili.
  • Be able to interpret and analyse financial data.
Behavioural Skills:
  • People management.
  • Planning and execution.
  • Risk management
  • Negotiation skills
  • Excellent organizational skills

Team (roles that report into this position)
  • Supervisors, booking clerks, loader, cleaners and branch security.

  • Frequent visits to each of the branches under his region to confirm adherence to operations guidelines.
  • Come up with sales strategies that will ensure monthly targets are achieved per branch.
  • Manage daily branch operation for all branches under his region. 
  • Ensure all business permits and registration documents are updated and well displayed for customers & enforcement officials to see in all his regional branches.
  • Oversee quality of services at the branch level to ensure a wow experience for each customer.
  • Ensure adherence to promises given to our customers is at 100%.
  • Price list adherence for both courier and bus.
  • Ensure all office operations are strictly aligned to our SOP.
  • Ensure that all communications from HQ is passed to all employees timely without distorting the actual message relayed.
  • Proper handling, storage and dispatch of parcels to be adhered to.
  • Ensure proper handling/management of all office facilities/report any malfunctions.

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| Full Time |
KSh Confidential
| Full Time |
KSh Confidential
| Contract |
KSh 75,000 - 90,000