Relationship Manager-Retail at Gulf African Bank

Job Description (adsbygoogle = window.adsbygoogle || []).push({}); The genesis of Gulf African Bank (GAB) can be traced back to , when a group of motivated Kenyans envisioned establishing an Islamic bank as an alternative to conventional banking in the country. By conducting business on the principles of Shari’ah, the bank would provide an ethical and fair mode of banking for all. Gulf African Bank is the first and largest Islamic Bank in Kenya and one of the fastest growing banks in the history of the banking sector of the country. The bank offers fully Shari’ah compliant products and services that address the needs of not just Muslims, but everyone in the country including individuals, corporate companies, and institutions. The bank was incorporated on August 9th, and started operations as a commercial bank in January 8th , in a historic event, where it was granted the country’s first fully-fledged commercial banking license as a dedicated Islamic bank, by the Central Bank of Kenya. Job Purpose:To have a holistic view of all accounts within his/her portfolio, using lead generation & account prioritization to cross sell Bank Products and extract value from said portfolio whilst maintaining /building customer relationship and account informationKey Responsibilities To ensure growth of Branch Retail Portfolio (NFI, Deposits and assets) through the acquisition of new to bank customers through the Business sales officers and lead generation.Actively generates referrals to all business partners in the bank to help meet the comprehensive financial needs of entrepreneurs or borrowing entityTo ensure acquisition of customers to digital channelsTo effectively manage and expand the relationships with existing SME Banking clients and bringing in new partnerships from existing portfolio so as to ensure business growth and continuityGrow Retail customer portfolio size (Product per customer, Non funded income, deposits and assets) by deepening existing customer relationshipsEnsure a clear retention plan for overall portfolio deposits and loans for the segment, to execute this plan in conjunction with Branch ManagersAssist in resolving queries in a timely and appropriate mannerAssist in collaborating with product specialist to deliver effective customer solutionsEnsure fulfilment of minimum customer relationships touch points e.g. 1 visit every quarter and 1 call and email a month a month depended on customer segmentPrepare and submit all reports may prepare management reports summarizing individual and team loan activityEnsure all customers are on-boarded on a digital platform i.e. Gabpesa, internet bankingTo understand business, their life-cycles and the various product offerings that can be given to the customerTo evaluate credit proposals and ensure the credit applications process on a timely basis with the bank’s set turnaround timesEnsure all customers engagements are recorded accordinglyTo ensure compliance with both internal and external regulatory requirementsTo continuously follow business operational and credit policies ensuring their complianceTo safeguard and promote the bank’s image with the general publicTo assist in other issues aspects such as issue resolution and activities related to credit support and product partners to support our growth strategy RequirementsSkills, Experience And Competencies Bachelor’s degree in any field4-year experience in managing clientsExcellent interpersonal skillsExcellent communication and presentation skillsDeciding and Initiating ActionDelivering Results and Meeting Customer Expectations Personal Attributes: Entrepreneurial and Commercial ThinkingPersuading and InfluencingPlanning and OrganizingPresenting and Communicating InformationRelating and NetworkingWorking with People