Relationship Officer at Brisk Credit LTD

Job Description

Role Summary:

Brisk relationship officer is responsible for lending and collections in his/her branch. RO will be responsible for new customer onboarding, business appraisal & collections. The RO will ensure to meet sales and collections target and are held responsible for the unit target.

Key Responsibilities:

Meeting with clients interested in taking out a loan and providing them with the necessary information to start the loan application process. Achieving set disbursement, new customer, repeat loans and collection target. Collecting the needed KYC documentation and assessing the clients’ credit worthiness as per the business. Calculating and analysing the risk ratios of clients based on their credit score and financial history. Leads collection, categorizing and communicating your decision to both clients and management. Setting up payment plans for clients explaining daily, weekly or monthly instalment amounts, interest rates, and other costs. Maintaining records of loan applications by using core banking system. Managing repeat & top up clients by organizing follow-up meetings with clients. Monitoring the progress of the loan repayments instalments and relaying any concerns to the clients. Ensuring that loan applications are in line with the company’s SOP’s policies, as well as state laws and regulations. Ensure customers are well trained on the product and any other training that the company would like to offer to the customer. Ensure all Brisk customer are treated with dignity and all customer feedback either compliment or complaints are recorded. Ensure personal hygiene of the highest level by being neat and well presentable while conducting any business on or behalf of Brisk.

Requirements

Qualifications, Skills and Experience:

The applicant should preferably be holder of a Diploma/Bachelor Degree in any Business related feild of study.

Competencies and Personal Attributes:

Strong interpersonal, management and demonstrable leadership skills. Analytical thinker who can recognize trends and opportunities. Excellent communication skills with people at all levels and backgrounds. Demonstrated ability to build cohesive teams to achieve goals through teamwork. Customer service orientation and commercial awareness. Utmost professional integrity.