BrighterMonday Consulting

Reservations & Admin Manager - Furnished Apartments

BrighterMonday Consulting

Hospitality & Leisure

Hospitality & Hotel KSh Confidential
Popular
4 weeks ago

Job Summary

Responsible for the day-to-day management with commercial accountability for budgeting and financial management, planning, organizing and directing all services, including front-of-house (reception, concierge, reservations), * F&B (food and beverage) operations, and housekeeping.

  • Minimum Qualification:Bachelor
  • Experience Level:Mid level
  • Experience Length:5 years

Job Description/Requirements

QUALIFICATIONS;
Degree/Diploma in Hospitality
Over 5 years’ Experience in the hospitality industry preferably in a supervisor/managerial position.
 
CORE FUNCTION:
Responsible for the day-to-day management with commercial accountability for budgeting and financial management, planning, organizing and directing all services, including front-of-house (reception, concierge, reservations), * F&B (food and beverage) operations, and housekeeping.
While taking a strategic overview and planning ahead to maximize profits, the manager must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations.
 
KEY RESPONSIBILITIES:

CORE & STRATEGIC

•    Develop and implement strategies to grow the business.
•    Setting and achieving sales and profit targets ensuring that the occupancy rate is over 80 %.
•    Driving the sales and marketing strategy including promoting and marketing the business. Mostly through e-marketing.
•    Building a Network of current and prospective client base.
•    Continuously perform competitor analysis and awareness to inform decisions around pricing and service offering.
•    Managing budgets and financial plans as well as controlling expenditure.
•    Maintaining statistical and financial records.
•    Motivating team to deliver service standards.
•    Recruiting, training and monitoring staff.

ADMINISTRATIVE
•    Planning work schedules for individuals and teams.
•    Meeting and greeting customers.
•    Resolving customer complaints and comments.
•    Addressing problems and troubleshooting within the facility.
•    Supervising maintenance, supplies, renovations and furnishings.
•    Managing contractors and suppliers to get value for money.
•    Continuously reviewing and enabling effective security within the facility.
•    Continuously carry out inspections of property and services.
•    Ensuring compliance with licensing laws, health and safety and other statutory regulations.

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