Job Summary

Our Client a business class hotel is currently looking to hire a Restaurant Captain.

  • Minimum Qualification: Certificate
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

Responsibilities
  • Promoting and ensuring guest satisfaction by providing guests with an exceptional dining experience and quality service.
  • Greet guests and perform duties of a host.
  • Set tables according to type of event.
  • To be fully conversant with every dish served in the Restaurant and assist with menu selections.
  • Take food and beverage orders from guests.
  • Ensure guests are served in a timely, professional and efficient manner.
  • Consistently check on guests to ensure satisfaction with food and beverages.
  • Assign tables and tasks to wait staff in addition to waiting on their own tables.
  • Ensure billing process is accurate and present final bills to guests.
  • Creating weekly shift schedules and disciplining wait staff as necessary.
  • Set standard for wait staff, ensure they are properly groomed and doing their jobs efficiently
  • Performing opening and closing procedures.
  • Ensure that the dining area and work stations are kept clean and well organized.
  • Ensure that the restaurant’s SOP’s are consistently implemented.
  • Communicate with the Executive Chef on specials and menus.
  • Communicate with kitchen on special requests for guests, menu items, dietary needs and product availability.
  • Obtain constructive feedback from guests and to use the information to improve service.
  • Train and supervise service staff on SOP’s and food service techniques.
  • Conduct monthly inventory checks on all crockery, glassware, cutlery and operating equipment.
  • To ensure that all appliances, equipment are safe and report any faults to the Restaurant Supervisor.
  • Perform other duties related to food and beverage service as assigned by the manager

Qualifications

  • Diploma/Certificate in Food and Beverage or equivalent qualification
  • At least 2 years of experience in a similar role
  • Must have good knowledge of food and beverage service
  • Outgoing personality
  • Exceptional leadership and communication skills
  • Highly organized with the ability to multitask
  • Supervisory skills and ability to delegate and follow up on tasks.
  • Passionate in delivering outstanding customer service

Preferred Skills

  • Flexible and able to adapt to changes
  • Committed to delivering high standards of customer service
  • Interest in continuous improvement and able to take initiative
  • Conflict resolution skills
  • Excellent interpersonal skills

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