Restaurant Head Waiter

Job Summary

An up and coming Kenyan barbecue-style restaurant is looking to recruit a hardworking, self-driven individual to fill the role of head waiter.

  • Minimum Qualification: Certificate
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

The overall scope of this job involves serving food and beverages to guests in the restaurant, providing a courteous, professional and flexible service consistent with the standards of the restaurant, in a bid to maximise customer satisfaction and encourage sales. 


  • Be experts in basic food service techniques
  • Be able to easily memorize orders
  • Be well poised
  • Possess Leadership skills
  • A social individual
  • Interpersonal and communication skills
  • Organisational and time management skills
  • Great command of English & Swahili
  • Be comfortable using computers and Ipads
  • Analytical and problem-solving individual
  • Ability to work cohesively as part of a team
  • Self-motivated, decisive and responsible.


  • To ensure that the service is at all times performed in a professional manner and to the style as specified by the Restaurant Manager.
  • To be fully conversant with every dish served in the Restaurant and to provide explanations as requested.
  • To communicate with other Restaurant staff and departments.
  • Training new staff in food service techniques and restaurant procedures.
  • To assist the Restaurant Manager in keeping the morale of the Team up through social and educational events and activities.
  • To make sure that Company Policy are followed and utilised at all times.
  • To assist with running the floor through the distribution of tasks and monitoring to ensure all are accomplished in the given time.
  • To take responsibility for service in the area of the Restaurant under your responsibility.
  • To assist the Restaurant Manager and their Assistants in the preparation requisition for supplies such as glassware, china and silverware. 
  • To report, monitor or handle small disciplinary matter involving service staff.
  • To be competent in advising guests with food allergies or dietaries by liaising with the kitchen and bar teams and ensuring the order is processed correctly.
  • To also ensure this is communicated to all relevant staff and departments and guest profile is updated with the relevant information.
  • To be aware and promote all services offered in the restaurant.
  • To ensure that all guest wishes are met so far as is reasonably possible.
  • To welcome, sit and take food orders from guests in the Lounge or Restaurant.
  • To ensure that service is at all times performed in a professional manner following standards set.
  • To ensure that the billing procedure is thorough, correct and signed at the completion of each meal.
  • To collate information and feedback during shift hours, and share the same with management.
  • To obtain feedback from guests and to use this to improve service and to pass on such to the Restaurant Manager.

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| Full Time |
KSh Confidential
| Full Time |
KSh 45,000 - 60,000
| Full Time |
KSh 30,000 - 45,000
Anonymous Employer
| Full Time |
KSh Confidential