Restaurant Supervisor

Leading Resort in Malindi

Job Summary

• Thorough knowledge of Food & Beverage in fine dining operations including foods, beverages, supervisory aspects, service techniques and guest interaction. • Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

•    Assist the F&B Manager in interviewing, selecting, training, supervising, counseling and disciplining F&B Service staff.
•    Supervising the floor during meal periods to ensure that all the standards and steps of service are met through all guests’ interactions.
•    Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.
•    Ensure all daily and monthly reports are detailed and submitted in a timely matter.
•    Communicate effectively, both verbally and in writing, to provide clear direction to the service staff.
•    Observe performance and encourage improvement where necessary.
•    Ensure staffing levels for the restaurant are accurate based on the business levels. Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes.
•    Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
•    Remain calm and alert, especially during emergency and/or busy restaurant activities, serving as a role model for the staff and other company employees.
•    Ensure basic standard operating procedures for the restaurant are in place and are in compliance with restaurant practices.
•    Ensuring that all steps of services as outlines in training materials are being followed on a daily basis.
•    Coordinate and monitor music and entertainment, ensuring correct volume and appropriateness as per the set Standards.
•    Interact positively with guests promoting company facilities and services. Resolve problems to the satisfaction of involved parties. Maintain rapport with all departments and attend relevant meetings.
•    Move throughout the facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperatures, judge appearance, taste of products and check preparation methods to determine quality.
•    Ensure that all standards and company cash handling procedures are met.
•    Maintain cleanliness of all outlets on a daily basis.
•    Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment
•    Solicit feedback from guests concerning the service and food & beverage offerings in the restaurant
•    Work closely with the Restaurant Manager, Laundry supervisor, Food, and Beverage Controller, for monthly beverage inventory and quarterly glass/silver/linen inventory.
•    Attend mandatory meetings including divisional meetings, staff meetings, etc.
•    Assist the restaurant manager with working closely with Events Manager in planning and setting up events (e.g. special dinners, Conferences, Weddings, birthdays, etc.)

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