Retail Customer Service Assistant

Confidential

Job Summary

Customer service assistant in a retail shop in Nairobi and Mombasa

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

JOB SUMMARY:

Achieves maximum sales growth by effectively promoting and selling the company’s products, while still ensuring customer service levels are also always achieved

DUTIES

• Establish, develop and maintains business relationships with current and prospective customers.
• Works to resolve any customer issues, concerns and complaints
• Attract potential customers by answering product and service questions; suggesting information about other products and services. 
• Identify and assess customers’ needs to achieve satisfaction
• Good Customer service orientation and has the ability to adapt/respond to different types of customers

 Requirements
o 3 years of experience as a customer service representative 
o Proven customer support experience 
o Strong phone contact handling skills and active listening skills
o Excellent communication and presentation skills 
o Ability to multi-task, prioritize, and manage time effectively 
o Diploma in Business administration 
o Important Qualities Communication skills Customer-service skills. Interpersonal skills Listening skills. Patience Problem-solving skills

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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