Retail Store Assistant

Key Responsibilities:

• Customer Service:

  • Greet customers as they enter the store and provide a friendly, approachable, and helpful experience.
  • Assist customers in finding products that meet their needs and offer expert advice on outdoor gear, apparel, footwear, and accessories.
  • Handle customer inquiries, complaints, and returns efficiently and professionally.

• Sales Support:

  • Promote in-store sales and special offers to maximize sales opportunities.
  • Assist customers with product recommendations and cross-selling to ensure they have the right equipment for their outdoor activities.
  • Process transactions, including cash, card, and electronic payments accurately.

• Stock Management:

  • Assist with the receiving, sorting, and organization of inventory in the stockroom and on the sales floor.
  • Monitor stock levels and report low stock or out-of-stock items to the Store Manager.
  • Ensure products are displayed neatly and attractively, following visual merchandising guidelines.

• Store Maintenance:

  • Keep the store clean, organized, and visually appealing at all times.
  • Ensure all products are correctly labeled and priced.
  • Assist with daily opening and closing duties, including store cleaning and equipment maintenance.

• Team Collaboration:

  • Work closely with the Store Manager and team members to achieve store targets and deliver excellent customer service.
  • Participate in team meetings, product training sessions, and other activities to enhance product knowledge and sales skills.

Qualifications & Skills:

• Previous retail or customer service experience is preferred but not essential.
• A passion for the outdoors and knowledge of outdoor activities and equipment is a plus.
• Strong communication skills and a customer-centric attitude.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Team player with a positive and proactive attitude.
• Basic computer skills, including familiarity with POS (Point of Sale) systems.
• Flexibility to work weekends, evenings, and public holidays as needed.