Room Division Manager (Hotel/Resort)

Job Summary

The Rooms division manager is responsible for Executive Housekeeping and Front Office. He/she manages the general operation of the Front Office e.g. Reception, Reservations, Concierge, Switchboard and Night Management.

  • Minimum Qualification: Diploma
  • Experience Level: Senior level
  • Experience Length: 12 years

Job Description/Requirements

•    Responsible for the accommodation department with a focus on reception, and ensures smooth processes and high compliance in terms of guest relation, housekeeping and reservation standards, for example in larger hotels.
•    He/she take over management responsibilities and lead the whole reception team. In addition, he/she is responsible for the deployment of personnel
•    He/she need to make sure there is sufficient and competent personnel to guarantee the satisfaction of the guests.
•    He/she also have to train the staff in terms of special guests, for example foreign business people or celebrities, as and when  required
•    Responsible for planning of budgets and personnel, strong cooperation with the sales department
•    Organisation of department trainings, coordination of the service and vacation planning
•    Monitoring the work of service personnel, hotel & security
•    Quality assurance and compliance in terms of special guidelines and hiring new employees.

Qualifications: Degree of Diploma in Hospitality Management, With M.B.A degree/diploma will be added Advantage.

Experience: 12 years experience in a star hotel or resort and experience in East Africa will be an advantage


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| Full Time |
KSh Confidential
Job Function: Human Resources