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Safeguarding and Complaints Investigations Manager

Clinton Health Access Initiative, Inc

Human Resources

KES Confidential
2 weeks ago

Job Summary


Job Description/Requirements


The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

 CHAI was founded in 2002 in response to the HIV/AIDS epidemic with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.

 At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skillsets and life experiences. CHAI is deeply grounded in the countries we work in, with majority of our staff based in program countries. Learn more about our exciting work:

CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.

Built upon the Inter-Agency Standing Committee (IASC)’s 6 Core Principles, CHAI’s Safeguarding Program is designed to maintain a safe and secure environment for staff, beneficiaries, and members of the public who interact with CHAI through our life-saving work. The Program includes training and resources for CHAI staff about their moral, legal and contractual responsibilities to safeguard children and vulnerable adults, as well as best practices and procedures for addressing potential allegations of misconduct, including sexual exploitation, abuse, and harassment. This role plays a vital part in upholding CHAI's commitment to safeguarding by managing and conducting investigations into all reported concerns, including both safeguarding and non-safeguarding matters.

CHAI offers a rewarding work environment for a passionate individual committed to safeguarding, and places great value on relevant personal qualities including resourcefulness, tenacity, independence, patience, humility, and strong work ethic.

The position requires the ability and willingness to travel domestically and internationally up to 25% per cent of the time.


Leads Safeguarding Investigations:

Plans, conducts and manages internal investigations into alleged breaches of safeguarding policies and procedures. Drafts and reviews Terms of Reference (TORs), interview documentation, and outcome reports. Presents findings and recommendations to CHAI leadership, ensuring confidentiality is maintained. Assists external investigations as needed, acting as a CHAI liaison and providing relevant information.

Safeguarding Expertise:

Provides expert guidance and support to internal investigators, Global HR, Safety & Security, impacted staff and managers, and senior leadership. Stays up-to-date on IASC’s 6 Core Principles and international best practices related to safeguarding, PSEAH (Preventing Sexual Exploitation, Abuse and Harassment), and GBV (Gender Based Violence.

Complaint Handling & Monitoring:

Supports CHAI's complaint response mechanisms, including monitoring the third-party whistleblower hotline and responding to open complaints. Ensures prompt and thorough investigation of reported concerns

Policy & Procedures:

Maintains CHAI's investigations procedures, collaborating with legal counsel to update them as needed for legal compliance. Identifies trends and lessons learned from investigations to inform improvements in safeguarding policies, procedures, and strategies.

Case Management & Reporting:

Regularly monitors ongoing incident reports and investigations within the organizational case management systems. Ensures cases are closed promptly, escalating potential issues or risks for attention. Utilizes databases to document investigations and generate management reports.


Bachelor's degree with a minimum of 7 years of work experience, with at least 5 years dedicated to managing safeguarding policies and programming. Strong investigation, research, and analytical skills. In-depth knowledge and understanding of IASC’s 6 Core Principles and international standards related to safeguarding, PSEAH, and GBV. Previous certifications and training in conducting investigations or related subjects. Proven experience leading sensitive internal investigations, particularly those related to PSEAH. Excellent written and spoken English (French language skills are a plus).

Ability to:

Produce comprehensive and accurate investigation reports. Analyze information objectively and make informed decisions. Identify and utilize relevant evidence during investigations. Manage and prioritize investigations for timely completion. Share knowledge and deliver training effectively.

Desirable Skills

Experience using multimedia tools to create accessible information. Knowledge of current best practices related to employment law and grievance procedures. Experience working in the care, health, or voluntary sectors. Familiarity with multi-disciplinary and multi-agency safeguarding settings.

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