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Sales Agent (Kasarani/ Kawangware/ Kangemi)



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2 weeks ago

Job Summary

The SACCO Sales Agent is responsible for recruiting new members to the SACCO and providing continuous support to ensure member satisfaction and retention. This role involves actively promoting SACCO products and services, identifying potential members, guiding them through the membership process, and following up to maintain strong relationships. The Sales Agent will play a critical role in driving the growth and success of the branch.

  • Minimum Qualification : Diploma
  • Experience Level : Entry level
  • Experience Length : 1 year

Job Description/Requirements

1. Member Recruitment:

o Actively identify and approach potential new members to join the SACCO.

o Conduct presentations and promotional activities to educate potential members about SACCO products and services.

o Assist potential members in completing the membership application process, ensuring all required documentation is provided.

2. Sales and Marketing:

o Promote SACCO products and services to existing and potential members.

o Develop and implement strategies to achieve sales targets and increase membership.

o Participate in marketing campaigns, community events, and other promotional activities.

3. Member Support and Retention:

o Provide excellent customer service to new and existing members, addressing inquiries and resolving issues promptly.

o Follow up with new members to ensure they understand and are satisfied with SACCO services.

o Maintain regular contact with members to foster strong relationships and encourage loyalty.

4. Record Keeping and Reporting:

o Maintain accurate records of member recruitment activities and outcomes.

o Prepare regular reports on sales activities, member recruitment, and feedback.

o Ensure all member information is kept confidential and handled with discretion.

5. Collaboration and Coordination:

o Work closely with the Branch Manager, Assistant Manager, and other staff to coordinate recruitment efforts.

o Share insights and feedback from members with branch management to improve services and strategies.

o Assist in training new sales agents as needed.

6. Compliance and Ethics:

o Ensure all recruitment activities comply with SACCO policies, procedures, and regulatory requirements.

o Uphold high ethical standards and integrity in all interactions with potential and existing members.

o Follow all internal controls and safeguard member information.

Qualifications and Experience:

• Diploma or degree in Marketing, Business Administration, or a related field.

• Minimum of 1 year of experience in a sales or customer service role, preferably in the financial services sector.

• Proven track record of meeting sales targets and delivering excellent customer service.

• Strong understanding of SACCO operations and financial products is an advantage.

Key Competencies:

• Excellent communication and interpersonal skills.

• Strong sales and negotiation skills.

• Ability to work independently and as part of a team.

• High level of motivation and a results-oriented mindset.

• Proficiency in using sales software and MS Office applications.

How to Apply: Interested candidates should submit their resume and a cover letter outlining their qualifications and experience.

SACCO Name is an equal opportunity employer and encourages applications from all qualified individuals.

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