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Job Summary

Ultra-Luxurious hotel in Maasai Mara is currently looking for an experienced Sales and Marketing Executive

  • Minimum Qualification:Diploma
  • Experience Level:Entry level
  • Experience Length:5 years

Job Description/Requirements

Ultra-Luxurious hotel in Maasai Mara is  currently looking for an experienced Sales and Marketing Executive. 


Education and Experience

  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 5 years experience in the sales and marketing or related professional area.

OR

  • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 year experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

  • Develops and leads the special corporate segment to achieve financial goals.

  • Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.

  • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, sales trips, trade shows, etc.

  • Develops relationships within the community to strengthen and expand customer base for sales opportunities.

  • Manages and develops relationships with key internal and external stakeholders( Local and international travel agents)

  • Assists in the development of marketing/sales strategy for the property.

  • Participates in sales calls with members of the sales team to acquire new business and/or close on business.

  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

  • Follows up sales leads.

  • Works on the different distribution channels of all contracted accounts.

  • Identifies new business to achieve revenue goals.

  • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

  • Closes the best opportunities based on market conditions and location needs.

  • Gains understanding of the locations’ primary target customers and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

  • Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

  • Services our customers in order to grow share of the account.

  • Executes and supports the company’s customer service standards.

  • Provides excellent customer service consistent with the daily service basics of the company.

  • Sets a positive example for guest relations.

  • Interacts with customers to obtain feedback on product quality and service levels.

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