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Job Summary

Reporting to the Country Representative, the purpose of this role is to achieve business growth for the Company by ensuring customer acquisition, satisfaction and retention through meeting the required timelines and budgets put in place.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

Reports To: Country Representative
Department: Sales
Location: Nairobi
Grade: Mid - Level

Key Responsibilities
Strategy % of Time 20%

1. Ensure that the Company meets/exceeds income projections each year by supporting the department in achieving the assigned budget.
 
Processing and servicing of clients - Key Responsibilities: % of Time 55%
• Understand the Organization, Workflow, and Company profile
• Study the Suppliers and their respective Products.
• Identify Key Technical Specifications and selling points of the products.
• Strategize how to market and sell the assigned product modality.
• Identify and visit potential customers and KOLs accordingly.
• Understand the anatomy of a Tender and local Procurement processes.
• Be actively involved in Tender preparation and submission (Prepare compliance sheets, Source relevant documents, print, and compile)
• Organize Tender submission process, when assigned by the team leader
• Study and understand the Competition landscape, identify Install bases and Customer environments for the assigned products
• Do follow up of customers and events
• Keep record of technical documents and financial data systematically
• Participate in Marketing Events, Conferences, Meetings, and Training
• Determines annual operational and financial plans by implementing marketing strategies, analyzing trends and results.
• Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories, projecting expected sales volume and profit for existing and new products.
• Implements national sales programs by developing field sales action plans.
• Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
• Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.
• Assist the organization staffs in any way towards the company goal
• Do regular reports, weekly timesheets and presentations as needed
• Complete a Sales Cycle: identify leads, opportunities, execute sells contracts, send Purchase orders, receive Performa invoices, and communicate logistics and service department for delivery completion.
• Assist logistics to confirm whether shipment and delivery is correct as per the Performa invoice (this may require visit to Customs office and customer sites).
• If requested and appropriate, give end user application training for the already delivered products
• Communicate manufacturers: RFQ, market survey, establish partnership, PO, PI, etc.
• Carry out any other work as required by the Infinity Advanced Technology Solutions Plc. Management
• Co-operate with all staff to ensure the smooth running, development, and sustainability of Infinity Advanced Technology Solutions Plc.

Compliance: 1. Ensure compliance with both internal and external regulatory requirements - % of Time 10%

Other
1. Safeguard and promote the Company’s image with the public - % of Time 15%

Knowledge: Skills and Experience required for this Role
• Minimum Diploma/Degree/Masters in Health Officer, Nurse, Radiographer, Biotechnology, Clinical/Biomedical/ Engineer role.
• Minimum Degree/Masters Sales and Marketing
• Membership in his/her respective professional body advantage

Competencies required for this Role
▪ Emotional Intelligence: Dynamic individual with the ability to understand the customer needs and meet them effectively while maintaining the company standards.
▪ Relationship Management skills with excellent Human Relations skills, communication skills and interpersonal skills
▪ A passion for performance, building team play, and achievement in a competitive and dynamic environment
▪ Hardworking, strategically minded individual with excellent leadership, organizational, and planning skills
▪ Commercial awareness and customer focus
▪ Excellent selling skills
▪ Strong networking skills, for both internal and external networks

Problem Solving
• Ability to handle customer complaints and expectations in a diplomatic way.
• Ability to foster teamwork with colleagues to enhance a good working environment.
• Ability to conduct oneself in a professional manner ensuring that the Company’s image and reputation is protected.

Accountability
• Ensuring timely submission of reports
• Ensuring seamless execution of tasks
• Ensuring the department’s SLA compliance
• Ensuring a customer satisfaction/retention mechanism

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