Job Summary

PCTRADE is one of the largest, fastest growing used car exporting company in Japan, with a number of branches spread over four continents. You will be a member of the primary contact team for our current and potential customers. You will be a liaison between the company and existing/potential customers working under sales department.

  • Minimum Qualification: Bachelor
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

1.    Receive inbound calls including transferred sales leads and calls from current and potential customers.

2.    Place outbound follow-up calls to sales leads and persuade potential customers

3.    Provide product and service information to customers

4.    Follow up customer calls and respond to customer’s emails

5.    Target new customers or achieve upsells to existing customers when opportunities arise

6.    Identify and qualify legitimate sales opportunities

7.    Build sustainable relationships and engage customers by taking the extra mile

8.    Sell products and place customer orders and interests in the computer system

9.    Research required information, identify, and resolve customer complaints using available resources,

10. Document all call information according to standard operating procedures

11. Follow-up on customer inquiries not immediately resolved

12. Identify and escalate issues to supervisors when necessary

13. Recognize, document, and alert the management team of trends in customer calls

14. Complete call logs and reports within stipulated timelines

15. Meet Quality Assurance Requirements and other key performance metrics.

16. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments 

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