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1 week ago
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Sales Team Leader

A leading tour company

Sales

Tourism & Travel KSh 75,000 - 90,000 Plus Commission
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Job Summary

The successful candidate will play a key role in upholding company policies, achieving sales targets, spearheading product development, and ensuring the delivery of outstanding customer service.

  • Minimum Qualification : Bachelors
  • Experience Level : Mid level
  • Experience Length : 5 years

Job Description/Requirements

Reporting to: CEO   
Workstation: Nairobi
Gross Monthly Salary – Kshs 80,000.00 + Plus Commission

Our client, a leading tour company based in Nairobi, is seeking a dynamic and highly motivated Sales Team Leader to manage and inspire their team of Tour Consultants. The successful candidate will play a key role in upholding company policies, achieving sales targets, spearheading product development, and ensuring the delivery of outstanding customer service.

Key Responsibilities:
1.    Team Leadership & Management:
o    Guide, mentor, and support Tour Consultants to foster a positive work environment.
o    Conduct team meetings, assess performance, and implement improvement plans.

2.    Sales & Revenue Growth:
o    Monitor and drive sales performance to meet or exceed targets.
o    Develop strategies based on market trends and sales reports.

3.    Customer Service Excellence:
o    Ensure high-quality customer service and resolve complex issues.
o    Provide training to enhance customer satisfaction.

4.    Product & Marketing Support:
o    Collaborate on tour package development for diverse markets.
o    Contribute to marketing campaigns and promotional strategies.

5.    Compliance & Policies:
o    Enforce company policies and ensure regulatory compliance.
o    Communicate updates on policies and procedures.

6.    Administrative & Reporting:
o    Manage scheduling, resource allocation, and team efficiency.
o    Prepare reports on sales, performance, and customer feedback.


7.    Cross-Department Collaboration:
o    Coordinate with Marketing, Finance, and Operations for smooth service delivery.
o    Participate in company initiatives and strategic planning.

Qualifications:
•    5+ years of experience in tourism as a team leader or supervisor.
•    Bachelor’s degree in Tourism, Business Management, or a related field (Utalii College diploma also considered).
•    Strong communication, sales, and customer service skills.
•    Ability to analyze sales data and generate reports.
•    Knowledge of local & international tourism trends.
•    Proficiency in CRM software & Microsoft Office.
•    Fluency in Swahili & English; additional languages are a plus.

NB: This is a one year contract, and is subject to a three month probation period.

Apply via the following link: https://forms.gle/yi8TefYU1Dbk2oo76

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