Scheme Relationship Manager – Education Sector at HF Group

Job Description

Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.

Principle Accountabilities

Source potential organizations and recommend their inclusion in HF approved schemes list. Maintenance of relationship with existing schemes including carrying out sales presentations and scheme sales activations. Support Retail, Branch, Direct Sales & other sales channels to achieve sales objectives in Kenya and follow-up and resolution of customer service issues that arise from schemes. Work with Marketing & Product Development teams in the development and execution of marketing initiatives for acquisition, retention and growth of customer base. Support launch of products, sales strategy and campaigns to key segments for profitable and quality business. Relationship management to facilitate effective management and service delivery to all HF check-off schemes Key link person for maintenance and growth of HF approved check-off schemes Involvement with Business Operations & credit teams and employers to reduce Portfolio at Risk for scheme loans, both existing and new Involvement in design of processes for check-off loans administration to reduce wastage and reworks Proactive involvement in aligning Bank’s service delivery and internal processes with emerging County business and devolved functions of Government. Provide MIS on schemes performance through analysis, reports and updates for decision making by business. Generate referrals and use market intelligence to achieve deeper relationships with customers. Grow deposits and Assets through growth of schemes Cross-sell to existing Customers and grow products per customer ratio Provide regular updates on companies and individuals who exhibit high risk policies and practices hence control and manage risk. Work closely with the other Corporate Relationship Managers and Business Banking in building relationships with companies. Business Planning & Financial Management.

Key Competencies and Skills

Technical Competencies:

Computer /IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc. General knowledge in banking processes.

General Competencies:

Excellent written and oral communication skills. Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team. Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely. Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills. Basic analytical ability with active listening skills. Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine. Ability to maintain confidentiality of sensitive information. Willingness to adapt to changing business needs and deadlines.

Minimum Qualifications, Knowledge and Experience

Education:

A business related degree Presentation skills, IT Skills (Basic MS Office), Schemes management and Financial Analysis Interpersonal skills, analytical skills, leadership, communication skills, time management, negotiation skills, selling skills and presentation skills

Experience:

Minimum 3 years in Scheme Relationship Management in a highly competitive environment.