Senior ICT Officer

• Job Description
  

• User training and support on the company’s ICT services
• Manage servers and ensure optimal operation of key services including Virtual machines, replications, data backups and recovery
• Installation, configuration, troubleshooting, maintenance and upgrading of the company’s ICT resources, both hardware and software
• Support and administration of Office 365 and Active Directory domains including managing users, user groups, and group policies
• Maintain and support business applications
• Formulation, implementation and administration of IT policies and best practice
• Conduct regular system audits and ensure optimal performance of the systems
• Schedule and perform general preventative maintenance tasks on computers, laptops, printers and any other ICT assets
• Records management within the ICT function
• Budgeting and cost management within the ICT function
• Preparation and presentation of ICT reports
• Team leadership and supervision
• ICT suppliers liaison
• Any other related duties that may be assigned from time to time

• Proficiency
  • Expert in Microsoft Operation Systems required
  • Support of MS Active Directory domains
  • Support of servers running MS SQL Server
  • Functional knowledge and experience on Virtual environments
  • LAN, WAN and Cisco switching technologies
  • Knowledge in data backup and NAS storage
  • Managing APs / Fortinet Firewall
  • Expert in Microsoft Office / Office 365 Applications and RDS
  • Network/Wi-Fi Connectivity, installation and troubleshooting
  • Ability to evaluate/support a remote site from the entry point to the endpoint - including data/voice connectivity, Desktop, Server, Network, Wi-Fi, IP Cameras, and security

  • Ability to support systems without prior knowledge by thinking out of the box by using past experience and deductive reasoning to reach a solution
  
  Qualifications & Relevant
  Experience
  • 3+ years of helpdesk engineer experience
  • 3+ years of verifiable, hands-on experience supporting organizations with multiple interconnected remote sites
  • 3+ years supporting basic network technologies
  • Experience with system integrations
  • Ability to recognize, analyze, and effectively solve problems in a timely and organized manner
  • Using industry best practices and procedures required.
  • Root cause identification and remediation on various hardware and software platforms
  • Strong work ethics
  • Good communication and interpersonal skills
  • Demonstrated ability to manage small to medium time sensitive projects with ease required
  • ITIL certification, Microsoft MCSA/MCP an added advantage
  • Degree in Information Technology or related field
  
  Others
  • Age: 30 – 35 years
  • High integrity
  • Result oriented
  • Self-driven
  • Aptitude in decision making and problem solving
  • Good communication skills
  • Strong negotiation skills
  • Broad understanding of other business functions e.g. finance and procurement