Senior Manager, Customer Experience & Operations at NCBA Group

JobWebKenya

Driver & Transport Services

Unspecified KSh Confidential
2 months ago

Job Summary

 

Job Description/Requirements

Job Description (adsbygoogle = window.adsbygoogle || []).push({}); The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.Job Purpose StatementResponsible for formulating & implementing the customer and claims strategy for the bancassurance business in line with the set out corporate objectives. The incumbent will be required to come up with strategies, processes, procedure & initiatives that will position bancassurance as a distinguished brand known for excellent customer experience.Ideal Job SpecificationsAcademic Qualifications: University degree (Preference given to a Business related degree or Insurance)Master’s degree in business management (as an added advantage) Professional Qualifications: Diploma in Insurance or its equivalentCertificate of Proficiency in Insurance and/or other insurance qualification Work Experience: Minimum of 5 years’ experience in Bancassurance or insurance industryOperations experience, leadership experience and relationship management experience

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