Senior Officer – Treasury Operations at Sidian Bank

Job Description At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial solutions that meet entrepreneurs needs and facilitate growth through convenience and choice. JOB PURPOSETo ensure that all Treasury related transactions are captured, confirmed and settled accurately within the required time period with minimum risk and cost to the Bank, thereby providing a high Standard of Professionalism and Customer Service.KEY RESPONSIBILTIESProviding Excellent Customer Service. Adhering to telephone etiquetteFollowing up on queries and adhering to laid down procedures in this respectAttending to queries within 48 hoursEnsuring that work is processed timely and accuratelyAdhering to Customer requestsEducating Customers in respect of products and services offered by Treasury Operations as and when requiredTaking ownership of complex, unresolved queries ensuring prompt resolutionEnsuring that high standard of communication with the frontiers is maintainedLiaison with various division within the Bank Preventing Losses by adhering to current procedures and implementing new effective procedures Ensuring accurate processing of all transactionsEnsuring that all payments are processed on correct dates (Trade date and Value Date)Ensuring that all due diligent checks have been conducted with regards to complianceEnsuring that subordinate staff is continually updated on new types of transactions and fan outsEnsuring new customer beneficiary profiles are checked and released correctlyEnsuring all entries to suspense accounts are reconciled and passed timely and accuratelyMinimizing risk by adhering to laid down procedures n terms of: Concession to ClientsSpecial Instruction ClientsDirect dealingsSTP StandardsResponsible for the implementation and adoption within the Treasury Operations of all the compliance, Anti Money Laundering and Sanctions related requirements contained in the policies, procedures and processes. This will include, the consideration and approval of customers including those that require Enhanced Due Diligence for on-boarding and continued business Self Development Identifying appropriate training needs and courses (internal/external) to attend in respectConducting research and asking questions on unfamiliar in aspects of one’s jobUp-skilling oneself regarding new procedures and knowledge of the Operations products and services. Business acumen-Monitoring Costs within the Section The successful reduction of unnecessary costs and thereby increase revenue of theOperation s as a whole onPersonal telephone callsStationery costsOvertime CostsLossesRecovery of all revenue in all TBO transactions MAIN ACTIVITIES Cost reductions that have positive effect in influencing achievement of the banks cost to income ratioBudgets that are in line with strategic objectives and submitted within budgetary deadlinesOutsourcing of services and non-core processesAutomation of existing manual processesProject proposals and implementation processes that are accepted an undertaken within projected timelinesAbility to maintain a balance between all Operations support functions while adding value by building efficienciesOriginality, structured and tactical approach in providing business support solutions KEY DIMENSIONS OF THE JOB Routine: Implement and monitor routines to ensure optimal efficiency thereby containing losses.Losses: Ensure that losses are kept to minimum through strict adherence to policy and procedures.Customer Service: Provide excellent customer Service, ensuring timeous delivery of products and attention to queries in terms of laid down procedures and fraud detection.Documentation: Conduct due diligence checks in terms of laid down procedures and fraud detection.Productivity: To monitor the workflow to ensure that productivity is in line with set targets.Revenue Recovery: Ensure that revenue is tracked for the whole department. DECISION MAKING AUTHORITY : As per your appointment letter.REQUIREMENTSACADEMIC BACKGROUND Undergraduate Degree in Business Management.Banking examination desirable WORK EXPERIENCE Minimum 5 years banking experience, 3 of which should be in treasury operations. SKILLS & COMPETENCIES Exposure to Banking is desirousExposure to treasury operations desirableAnalytical SkillsCommunication Skills PROFESSIONAL CERTIFICATION CPA Qualifications will be an added advantage.ACI Treasury Operations Certificate.