Impact

Senior School Engagement and Product Usage Officer

Job Summary

The Senior School Engagement and Product Usage Officer will be responsible for maximizing the correct and consistent use of Impact Water’s safe water systems by its partner schools. The position achieves this by continuously studying usage barriers and then addressing and overcoming them by creating and implementing evidence-based marketing (education and behavior change-focused) campaigns as well as product design improvements.

  • Minimum Qualification: Bachelor
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description/Requirements

Job Title: Senior School Engagement and Product Usage Officer 

Department Product Management School Engagement and Product Usage

Reports: Country Director

Commitment: Full Time 


ABOUT IMPACT WATER

Impact Water is a social enterprise with headquarters in San Francisco, USA with operations in sub-Sahara Africa. We aim to deliver affordable and sustainable safe drinking water to millions of students through the installation and maintenance of Water Purification Systems at schools.   


As a social business, the explicit aim is to deliver safe drinking water to all students to better support their learning and health and to support the government of Kenya and the United Nations in the achievement of   Sustainable Development Goal (SDG) #6.  To date, the enterprise has installed its water purification systems in about 10,000 schools in Kenya.


ABOUT THE ROLE

The Senior School Engagement and Product Usage Officer will be responsible for maximizing the correct and consistent use of Impact Water’s safe water systems by its partner schools.  The position achieves this by continuously studying usage barriers and then addressing and overcoming them by creating and implementing evidence-based marketing (education and behavior change-focused) campaigns as well as product design improvements. 

The Product Officer should have a strong interest in public health, experience working with schools. or similar institutions, and experience with digital and traditional outreach. S/he should be a confident and adventurous person, excited to improve schools throughout Kenya and help make the human right to safe water a reality for all Kenyan students. 


RESPONSIBILITIES

School Engagement

  • Conduct regular visits to schools to gain insights on challenges school’s face in providing safe drinking water to students

  • Design and implement Impact Water Kenya’s strategy for digital and traditional outreach to schools and other partner institutions

  • Research and implement innovative tools and technologies for effective outreach

  • Become a thought leader on generating behavior change communication materials

  • Collaborate with Operations team to integrate behavior change communication into resupply and maintenance visits to schools

  • Participate in local, regional and national school events to network and represent the company

  • Nurture key partnerships such as school associations, MoE at sub-county and county level through routine outreach

 

Product Usage

  • Design surveys and other mechanisms to evaluate product usage at schools

  • Contribute to the design of data collection forms used by other departments to deepen understanding of product usage

  • Research and pilot cost-effective technologies that increase usage

  • Identify ways to use human-centered design thinking to increase usage 


QUALIFICATIONS

  • Degree in Public Health, Marketing or any of the Social Sciences (Master’s preferred)

  • Must be able to travel 25% of the time to visit schools across Kenya

  • Experience in product research and design, commercial and/or social marketing, and behavior change communications is desirable

  • Experience working with schools is a plus

  • Excellent knowledge of digital and traditional outreach methods

  • High proficiency in Microsoft Excel and Google Sheets. Knowledge of apps like Salesforce, Taroworks, and ODK is a plus

  • Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills 

  • Entrepreneurial team player who can multitask

  • Self-reliant, good problem solver, results-oriented

  • Ability to pay attention to details. 

  • Energetic, flexible, collaborative, and proactive.

  • Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior management and consultants/field agents

  • Ability to operate as an effective tactical as well as a strategic thinker




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