Job Summary

Our client, a premier system integrator company is seeking to recruit a Senior Support Engineer.

  • Minimum Qualification: Diploma
  • Experience Level: Senior level
  • Experience Length: 6 years

Job Description/Requirements

Duties and Responsibilities

·         Developing high-level and low-level design documents (HLD & LLD) for network solutions prior to implementation

·         Developing UAT (User Acceptance Test) documentation for all project implementations

·         Generating a detailed and accurate As-Built documentation for projects implemented capturing all configured solution components.

·         Leading the technical team during initial installation, setup and operation of a solution.

·         Developing short and long-term goals for the service delivery team.

·         Providing timely updates through the Service Desk system on the assigned support tickets

·         Maintaining the overall effective operation of the client telecommunications and data network systems including design, development, and maintenance.

·         Coordination with service delivery team members and the service desk for technical support & maintenance of service contracts for our customers.

·         Maintaining close contact with the presales team when implementing solutions at client’s premises/sites


Qualifications

·         Degree in CIS, BBIT, Electrical & Electronics Engineering or any other related field

·         Experience: 5-7 years in similar field.

·         Industry Certifications from the leading vendors eg Cisco, VMWare NSX, F5, Aruba, Fortinet etc.

·         Certification in CCIE : - Data Center, Enterprise, R & S, Security, Collaboration preferred.

·         Strong Layer 2 & 3 Networking Skills

·         LAN, WAN and Data Centre networking technologies

·         Solid understanding of the OSI layers and TCP/IP

·         Knowledge on Cloud networking architectures especially VPC designs

·         Knowledge on software defined networking (SDN) and of network functions virtualization (NFV) concepts and functionality

·         Understanding of network automation

·         Understanding of Python programming language. 

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