Service Centre Manager - Mobile phone Industry

Job Summary

Managing day to day end to end activities of our mobile repair operations.

  • Minimum Qualification: Diploma
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description/Requirements

Key responsibilities for the role include :

•      Oversee operations at the service center and ensure the processes are adhered to per SKU

•      Inventory management

•      Receive stock and keep track of inventory

•      Dispatch stocks as per requirement

•      Maintain updated Goods Received and Goods Issued log online.

•      Perform daily cycle counts on the stock.

•      Receive faulty stock from the field and consolidate for disposal.

•      Conduct monthly stock take.

•      Manage all spare parts inventory and re-orders.

•      Reports

•      Generate and maintain workplan reports.

•      Perform product repairs management

•      Take custody / responsibility of the repair tools and tool kits. 

•      Perform basic checks on the faulty units before replacement.

•      Conduct basic repair on the in-warranty returns.

•      Service Centre management

•      Perform product screening on all returns

•      Ensure neatness on the repair work bench

•      Observation of safety procedures to avert hazards at the work bench.

•      Perform 100% assigned responsibilities assigned.

•      Receive faulty components, identify the technical issue and verify warranty eligibility through several quality checks.

•      Support the relevant stakeholders and coordinate with Call Center in resolving customer queries.


The ideal Candidate :

•      Has a Degree from a recognized institution in a technical field.

•      Has five years’ hands-on experience in a service center.

•      Has good communication and interpersonal skills.

•      Has broad knowledge and understanding of hand held gadgets.

•      Demonstrates high levels of integrity with a proactive and positive attitude.

•      Demonstrates a strong customer focus.

•      Is a team player with high levels of flexibility

•      Has proven report-writing experience.

•       Is computer literate with working proficiency in MS Excel formulas and reporting is preferred.

•      At least 5-year experience in the service center and 2-year experience in service center management; working experience in the service center will be preferred;

•      Be very sensitive to all kinds of KPI indicators of a customer care center, and be good at data analysis;

•      Bachelor's degree or equivalent;

•      Be able to offer quick and effective solutions for any emergency with strong adaptability;

•      Excellent communication and organizational skills in the representation of the company.

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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| Full Time |
| Full Time |
| Full Time |
KSh 105,000 - 150,000