Job Summary

A leading system integrator company is looking for a Service Delivery Manager - Networking

  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 8 years

Job Description/Requirements


The job holder will be responsible to lead the team of engineers for successful & timely implementations of projects and delivering high quality services.



•                     Closely work with Sales & Presales teams to ensure overall Business objectives are met.

•                     Ensure proper coordination between the service desk and support engineers in assigning and reporting calls.

•                     Ensure high customer satisfaction through timely project implementations and support mechanisms.

•                     Drive KPIs for the team with clearly defined goals, team development, retention, career progression and taking on the leads’ responsibility

•                     Ensure that the technical resources are certified in their areas of expertise.

•                     Challenge teams to be up to date on various technologies handled as well as prepare them for the advanced and up-coming technologies

•                     Customer meetings – Continuous meetings with customers to take feedback as well as to provide them with upsell/cross-sell opportunities

•                     Create and demonstrate Proof of Concepts for key customers

•                     Skills transfer – ongoing mentoring & coaching sessions within the team

•                     Self-development – ensure up to date certifications, attend trainings & ensure knowledge transfer for the rest of the team

•                     Create a skill matrix for the team – identify the gaps and submit the plan of development to the Head periodically

•                     Create, develop & optimize processes/checks to ensure optimum team utilization, quality manpower, timely & industry’s best practices based implementation, documentation and support

•                     Project hand over, sustenance, responsibility matrix, and escalation guidelines to be defined and adhered to

•                     Prepare rate cards for all types of Engineers (L1, L2, L3) and create opportunities to sell services


Knowledge and Experience required of jobholder

•        A Bachelor’s degree in engineering

•         Professional IT certification with industry majors such as Cisco (CCIE/CCNP/CCDP), F5, Fortinet, Juniper, Arista etc.

•         At least 7 years’ working experience with 3 years’ carrying in a managerial position.

•          Planning, organizing skills/ quality orientation and Negotiation skills

•          Good knowledge of administrative rules and regulations.

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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A Security Services Company
| Full Time |
KSh Confidential
| Full Time |
KSh Confidential