Ella Anatomic Shoes is a retail outlet dedicated to helping men and women discover footwear that is not only fashionable but most importantly, designed for their physiological well-being.
Roles and Responsibilities
The day-to-day duties on the job:
✓ Open and close the shop during the designated business hours
✓ Present oneself professionally
✓ Greet all customers with a smile on their face and identify their needs in a professional and engaging manner
✓ Manage store sales by operating a Point-Of-Sale system for cash, mobile and credit/debit card transactions with 100% honesty and accuracy (training will be provided)
✓ Stock store-front shelves in an organized manner
✓ Keep stock room neat and organized
✓ Ensure price labels on shelf-stock reflects up to date prices
✓ Maintain knowledge of current sales and store promotions and inform customers accordingly
✓ Maintain an active awareness of the shoe types in stock and their comfort levels to direct and advise customers as needed
✓ Give feedback on sales trends and customer feedback to management
✓ Keep premises neat and clean (cleaning supplies will be provided)
✓ Report anything of importance to the management in a timely manner
✓ Stay vigilant and prevent theft of stock
✓ Work weekdays, weekends, and some public holidays (as agreed). The part time employee will be required to work 2 days per week, and remain on stand-by to cover other shifts as and when required
✓ Answer phone calls from customers calling with enquiries and online orders
✓ Work with outsourced logistics to ensure delivery of shoes to online customers
✓ Wrap shoe boxes in gift wrapping paper on request for customers buying pairs of shoes as gifts.
✓ Use their best judgement in managing or escalating customer grievances and arising operational challenges.
The desired candidate will have the following skills:
✓ Attention to detail
✓ Previous experience in sales and a passion for selling
✓ Good communication and 'people skills' (Fluent in English and Kiswahili)
✓ Confidence, motivation, and determination
✓ Ability to work in a team
✓ Ability to interact with local and foreign clientele from multicultural backgrounds
✓ Computer literacy
Physical & Other Requirements
✓ Must be able to stand, walk, bend, reach, kneel, squat, reach overhead and side to side throughout shift.
✓ Must be able to climb a stable ladder to reach higher shelves.
✓ Must be able to work weekend and public holiday shifts (as agreed), and extended hours as dictated by peak selling seasons.
All interested candidates can send their CV via Apply Now Button.
The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.