Shop Managers - NAIROBI, KITENGELA, ELDORET, NAKURU

Anonymous Employer

Sales

Retail, Fashion & FMCG KSh Confidential
New
1 week ago

Job Summary

The Shop manager is responsible for 100% Shop target achievement. The Shop manager is responsible for day to day Shop and Sales operations, including delivery scheduling, training, and supervising employees.

  • Minimum Qualification:Bachelor
  • Experience Level:Mid level
  • Experience Length:5 years

Job Description/Requirements

CONTRACT TYPE: CONTRACT.

AGE: 35-45 YEARS OLD.

GENDER: MALE /FEMALE

REGIONS: NAIROBI, KITENGELA, ELDORET, NAKURU.

Reports To: Sales Manager- Retail Network, Head of Sales and /or General Manager

GROSS SALARY: 80,000/-


List of Responsibilities

  • Leading from the front in achieving Sales deliverables.
  • Territory sales and turnover growth.
  • Scheduling customer deliveries in a timely manner.
  • Motivating, encouraging, and challenging Sales Team.
  • Preparing individual and ensure timely daily, weekly and monthly reporting by all Shop staff.
  • Route planning, Market visits and customer service in assigned region.
  • Ensuring excellent customer service by all Shop staff.
  • Resolving customer complaints, in a timely and professional manner and in accordance to laid down procedures and policies.
  • Implementing and enforcing established daily operating procedures to ensure Shop is clean, adequately stocked, organized and well kept.
  • Ensuring all merchandise is stocked and displays are attractive, priced correctly, and displayed in a safe manner.
  • Maintaining quality brand image standards.
  • Effectively supervising all Shop staff according to company policies and laid down procedures.
  • Monitoring, preparing and reporting in a timely manner competitors activities to Management. 
  • Completing daily paperwork and computer entry in a timely manner as established by management.
  • Conducting Shop meetings as needed with employees. (A minimum of one monthly)
  • Following and enforcing all Company Policies and Established Procedures in the Shop operations.
  • Implementing Promotions and Special offers.
  • Complying and ensuring full compliance of all Sales and merchandising policies and procedures.
  • Enforcing all Safety and Security Issues and report any and all unsafe conditions.
  • Conducting regular safety and Security Meeting and document with employees attending signatures.
  • Reporting and processing all employee and/ or customer incidents or accidents following company procedure.
  • Have the physical ability to perform all duties of a Shop Cashier on a need to need basis.


Minimum Qualifications

  • A degree in Sales and  Marketing or business related fields from a recognized institution;
  • At least five (5) years’ experience as a senior sales representative in a FMCG environment and in leadership;
  • Excellent leadership skills.
  • Team player;
  • Good communication skills;
  • Good customer service excellence skills.


Required competencies 

  • Accountability;
  • Customer focus;
  • Creativity and innovation;
  • Commitment and dedication.

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