Job Summary

Applications are invited from qualified persons for the above vacant position.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Job Category: Operations

Key Responsibilities:
•    Supervising a team of more than 10 members.
•    Setting KPIs and management of the same to ensure they are attained.
•    Accomplishing necessary tasks within timelines under pressure.
•    Effectively delegating assigned tasks to ensure team involvement and mentorship.
•    Inducting and mentoring entry-level staff into leadership.
•    Incorporating company's objectives into staff’s day-to-day handling of operational activities.
•    Building strong lasting relationships with client/people for a conducive business environment.
•    Scheduling staff shifts as per the business needs.
•    Managing and handling site revenue collection.
•    Analyzing and identifying all performance related issues and ensuring appropriate steps are taken to prevent loss.
•    Preparing and maintaining employee attendance records and providing feedback to employees on it.
•    Ensuring staff compliance with applicable laws and company policies.

•    Degree in BBIT or any other business related course.
•    Over three years work experience in a supervisory position with a credible firm in  the customer service industry.
•    Must have attained grade B and above in their KCSE.
•    Computer literate with MS Office proficiency (Word, Excel and Power-point)
•    Excellent command of oral and written communication with great interpersonal skills.
•    Possess time and priority management skills and an all-time analytical thinker.
•    Strong customer service skills.
•    Highly flexible individual with ability to work on shifts rotation and at different sites as assigned.
•    Excellent reporting skills.
•    An Innovative, creative and results oriented individual.
•    Possess business etiquette with strong work ethic and high level of honesty/integrity.
•    Escalation matrix management skills.

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| Full Time |
KSh Confidential
| Full Time |
KSh Confidential
| Full Time |
KSh 45,000 - 60,000