Job Summary
Job Description/Requirements
About the Role
This position exists to provide direct input to project plans, schedules, and methodology in the operation and maintenance of multiple system environments. Candidate responds to system management alerts to handle system/operations exceptions, within the assigned enterprise systems of product offerings. This position is also responsible for triage change management support.
Responsibilities
Diagnose system performance problems using available standard performance tools and system indicators such as queue lengths, CPU utilization, etc.
Install program products and system components
Demonstrate thorough understanding of all system components and of program products assigned to support.
Work closely with development groups, support groups, and vendors to coordinate special operations, and communicate/escalate problems as appropriate to meet assigned deadlines.
Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.
Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery.
Demonstrate thorough understanding of major system components in completing assigned tasks (i.e., storage systems and Windows infrastructure).
Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.
Demonstrate knowledge of system components in completing assigned tasks (i.e., storage systems, and Windows/Virtual infrastructure).
Develop lists/scripts for execution of commonly used processes and automation of simple tasks.
Proper management and implementation of team changes and service requests.
Proper creation, execution, documentation, and closure of tasks, changes, and requests.
Requirements
5+ years of Systems Engineering experience
• BS Engineering/Computer Science or equivalent experience required
Experience of Windows infrastructure.
Experience in VMware Management.
Window OS installation and troubleshooting.
Experience in virtual server environments.
Experience in scripts automation.
Understanding of Cloud implementation
Experience with SFTP
Experience in Defender A/V
Experience in Credential Guard
Experience in MECM Patching Process
Strong critical thinking skills.
Good oral and written communication skills.
Work in a way that works for you
We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees.
Working with Us
LexisNexis Legal & Professional is proud to be an equal-opportunity employer. We are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Together, we are building a diverse and inclusive workplace.
Working for you
We believe in a healthy work/life balance. We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer- Comprehensive, multi-carrier health plan benefits- Disability insurance- Dependent care and commuter spending accounts- Life and accident insurance- Retirement benefits (salary investment plan/employer stock purchase plan)- Modern family benefits, including adoption and surrogacy.
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