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Supermarket Staff Trainer

Job Summary

Applications are invited from qualified persons for the above vacant position.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description

Position:      Supermarket Staff Trainer (FOR A FAST GROWING SUPERMARKET TARGETING LOW MARKETING POPULATION)
Employer:      A FAST GROWING SUPERMARKET TARGETING LOW MARKETING POPULATION WITH BRANCHES IN THIKA, LIMURU, NAIVASHA, MERU, MAUA, MOMBASA AND AN UPCOMING ONE IN NYERI
Ref No:      SGK-SST-010-2020
Industry:      RETAIL BUSINESS
Job Category:      SUPERVISORY
Town:      ALL BRANCHES
Country:      KENYA

Requirements:     
•    Diploma or degree in education, human resources management or related field. Availability to travel and visit our retail stores, as needed.
•    Ability to manage the full training cycle, including conducting in-person activities. Ability to motivate employees to achieve sales targets. Good at power point.

Experience:     
•    At least 5 years hands on experience as a staff trainer. Retail industry experience will be an advantage.

Salary:      KSHS. 40,000 - 50,000

Duties:     
Reporting to the operations manager, supermarket staff trainer main role is to grow shareholder value by attracting and retaining customers through the day-to-day interaction with customers by well trained, guided and motivated staff by performing the following duties: -  
•    Design and execute orientation/training programs for different staff categories. Conduct onboarding training/induction sessions for new staff.
•    Observe how branch staff interact with customers to identify areas of improvement. Determine training needs both for individuals and teams at the branches and hq.
•    Advise line attendants/all branch staff how to upsell products and services.
•    Apply various sales training techniques (e.g. case studies and group activities).
•    Conduct periodic customer service training across all branches per quarter. Come up with parameters to measure success of the trainee.

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