Supervisor Coach

Supervisor Coach
Department: Program Delivery
Location: Kenya – Vihiga

About Us
Living Goods (LG) is a leading non-profit organization innovatively transforming the health of vulnerable communities. Living Goods leverages a powerful combination of catalytic technology, high-impact training, and quality treatments that empower government community health workers (CHWs) to deliver quality care to their neighbours' doorsteps. These CHWs also earn meaningful compensation and enhance their stature in the process, reinforcing a virtuous cycle of trust.
The organization prides itself on its agile and quick-footed approach and has embedded experimentation, innovation, and research into its DNA. Additionally, Living Goods pushes itself to account for quantifiable and aggressive targets designed to drive health impact. It is this high performance and innovative culture that has pushed LG to learn, adapt, and optimize its approaches in cases where targets aren’t achieved or when local circumstances change. Consequently, the organization and its impact on the lives of the most vulnerable and underprivileged groups has attracted incredible talent from a multiplicity of backgrounds, expertise, race, and cultures as it grows and expands its footprint.

The Role
To build competencies of Peer Coaches to ensure coaching and mentorship of the Community Health Extension Workers (CHEWs) & Community Health Assistants (CHAs) in supporting a network of Community Health Promoters (CHPs) within a sub county to deliver high impact through best practice, digitally enabled performance management and supervision. This is aimed at contributing towards the delivery of impactful community health by the sub county and county health teams.

To lead and provide direct supervision and support to sub county field-based teams and oversee all operations within the sub county.

Key Responsibilities Provide technical support by conducting trainings and coaching sessions to community health extension workers (CHEWs), Community Health Assistants (CHAs) and support sub-county health management teams (SCHMT) on performance management and support supervision of CHPs. Provide ongoing coaching of CHEWs/CHAs on how to review and analyse data on the performance dashboards and interpret to support CHPs to deliver against targets. Provide technical assistance and capacity-building on service delivery, supply chain management, digital health, management of community health human workers, and compensation of CHPs, among others, and share learnings and get feedback. Accompany and Support CHEWs/CHAs and other subcounty health teams on field visits. Support the Sub County Community Health Strategy Focal Person (SCCHSFP) in all engagements and co-design at sub county levels, helping to establish ways of working to ensure the sub county is fully engaged. Support the SCCHSFP to monitor performance based on milestones demonstrating that, Living Goods and the County Government can achieve the set performance metrics sustainably over time. As needed, represent, and offer support in sub county technical meetings and engagements and actively seek out, identify, advise upon, and implement opportunities for collaborative work across the health sector. Support CHEWs/CHAs prepare and present community units level reports, presentations, and key insights, as necessary.  Develop and initiate new ideas to improve how we provide technical assistance. Lead in Sub-County level documentation of lessons learned and best practices to leverage on learnings to inform government planning on the capabilities needed for current and future requirements to maintain a functional eCHIS. Participate in Sub-County level development of AWPs and advocate for incorporation of DESC elements for effective implementation of a functional eCHIS. Strengthen networks and linkages with public, and other implementing partners involved in community health programming. Alert the Program manager to any arising risks, challenges, and impediments to implementation.  Perform any other duties assigned by the Program manager. Academic Qualifications & Work Experience Degree in health sciences. Post-graduate training in Management, Public or community Health is an added advantage. 5 years or more with sound understanding of the Kenya Health System and prior technical assistance work experience with and/or involving close association with national and county governments.  Experience supervising teams Experience working with community health workers in rural villages Competencies/Attributes Strong interpersonal, communication and report writing skills. Should be flexible and willing to travel across Kenya and primarily be based in the field. Strong analytical skills is a mandatory.  Ability to prioritize tasks, take initiative, and work without constant supervision.  Honest, reliable, diplomatic, and well organized. Must be computer literate with proficiency in MS office suite Collaborative team player. To apply please submit your CV. The deadline for submissions is end of day  10th September , East Africa Time. Applications will be reviewed on a rolling basis, with the potential for interviews to be called before the end of the submission period. Living Goods is an equal opportunity employer and will consider every qualified applicant for employment. Living Goods does not discriminate based on race, ethnicity, national origin, ancestry, religion, gender, sexual orientation, or disability.
Our current job openings are displayed on our website, where you can search for open positions and apply directly. Living Goods does not offer any positions without an interview and never asks candidates for money. If you are asked for money, we strongly recommend that you do not respond and do not send money or personal information.