Supervisor, Corporate Entitlements, Debtors Department

Introduction

Aga Khan University Hospital, Nairobi is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services. It is the first hospital in East Africa to be accredited by the Joint Commission International from the USA. The University Hospital has been providing high quality care for the people of East Africa and beyond for over 60 years.

Under The Aga Khan University Hospital is an Outreach Division, which is a rapidly growing network of about 50 medical centers spread over East Africa. These medical centers feature three to five consulting rooms with a practice that is home to specialists, qualified medical officers, highly experienced nurses and constant reception cover. The clinics offer an on-site pharmacy and laboratory as well as imaging services. There is high expectation for staff to provide high quality professional services.

Applications are invited from qualified candidates for the above position based in Nairobi Kenya. The position holder will report to the Manager, Debtors department, Finance Division, AKUHN.

Job Purpose:

To monitor the divisionsâ data base i.e.: entitlements, administration rules & regulations and exclusions have been mapped correctly in the system and to make recommendation regarding corporate administration.

Key responsibilities :

·Corporate Administrative guidelines:Opening /closing of accounts as advised by relevant authority

·Coordinate renewal of corporate agreements and fulfillment of terms of the agreement e.g. entitlement, discounts, co-pay, and any other administration rules agreed upon by the client;

·Organize and hold meetings with corporate clients to discuss the status of their respective accounts administration guidelines;

·Review of Corporate contract expiry, mapped entitlements, exclusions and administration rules & regulations.

· Staffing and Training :Supervise and appraise staff in the section; Schedule and approve staff leave; Participate in the recruitment and selection of personnel for the section; Identify areas of personal and professional growth in order to stimulate personal and organizational growth.

·Monitoring of invoices returns and taking appropriate action by 3rd of the following month; analyze the reasons for returns and map in system to avoid future returns; Preparing Rejection analysis and monthly reports on the same.

· Account reconciliations :Participate in preparation of service audits to enable the department to achieve its quality objective; analyzing account reconciliations on all medical issues; Interpreting medical issues into financial Parameters during reconciliation; participating in reconciliation discussions and reconciliation signoffs.

· Reporting :Prepare daily, weekly and monthly account mapping reports; weekly rejection reports and monthly account analysis.

·Maintenance of timely and accurate departmental reports e.g. accounts opened/closed, rejection rate

Qualifications and skills required:

·Degree/ Diploma in Nursing or equivalent Clinical field

·Kenya Certificate of Secondary Education (KCSE) with mean grade C or its equivalent

·Proficient in MS Office Suite

·Formal training in customer care or equivalent demonstrated experience

·A minimum 3 yearsâ experience in a busy Accounting / Credit / Claims Management department.

·Excellent interpersonal and communication skills, people-handling/customer service and supervisory skills.

·Ability to build relationships among team members as well as work as a member of the team

·Ability to work long hours with minimal supervision, has initiative and is proactive

·Professional grooming and self-presentation

·Ability to work under pressure and meet stringent deadlines

·Physically fit and able to sit for long hours.

·Accuracy & efficiency in handling demanding workload

·Knowledgeable and can perform routine/non routine assignments.