Supply Chain Systems Specialist at Plan International

Job Description (adsbygoogle = window.adsbygoogle || []).push({}); Plan International was founded over 75 years ago with a mission to promote and protect the rights of children. The organisation was set up by British journalist John Langdon-Davies and refugee worker Eric Muggeridge in , with the original aim to provide food, accommodation and education to children whose lives had been disrupted by the Spanish Civil War.SummaryThis role will provide functional systems support in line with the standard Plan International Inc policies, processes and procedures as well as help build the capacity of Supply Chain users in MS Dynamics and Power BI to ultimately increase the efficiency, effectiveness, and performance of the supply chain function as a critical enabler to our projects, to achieve greater impact in the countries where we are workACCOUNTABILITIES Assist in the testing, piloting and deployment (pre, during and post deployment activities) of MS Dynamics and Power BI solutions for the Supply Chain function.Support the training team with system scenarios and queries.Assist with the day-to-day activities, in close collaboration with the Head of Supply Chain Systems and Standards and the end users, acting as liaison between various streams and support services.Responsible for the provision of effective and sustainable functional specialist support; including root cause analysis, evaluation and documentation of resolution steps following the organisation helpdesk processes.Expected to provide support with incidents and service requests, ensuring excellent support and advice is provided to the end users.Working in close collaboration with the Head of Supply Chain Systems and Standards to evaluate and recommend solutions that can be applied globally and align D functionality with Plan’s Supply Chain business processes.Support the Head of Supply Chain Systems and Standards with the implementation of ideas to increase team performance, mitigate risks and improve system processes, assisting in influencing business areas to get the best out of the D implementation, driving standardization within the Supply Chain work stream.Woking with the Head of Supply Chain Systems and Standards and the wider business streams for requirement gathering and ensuring functional specifications and designs are understood and technically executed correctly, including any testing requirements if need be.Providing system and functional support during deployment of any new processes and configurations.Responsible for ensuring documentations are kept up to date, including training documentation, to be aligned with the organisation policies and procedures manualsSupport for MS Dynamics functional queries and issue handling.Working closely with Head of Supply Chain Systems and Standards to be able to provide workable solutions for users.Understanding of MS Dynamics security (Roles and Authorizations)Maintain and update mapping for approval hierarchy matrices for managers worldwide to their area of responsibility.Monitor the adherence to key business processes and, collaboratively work with the Head of Supply Chain Systems and Standards to introduce appropriate activities with business users to drive adoption.Develop change related communications and announcements to relevant business users at all levels.Collaborate with MS Dynamics support team and business users to implement new processes, enhancement and upgrades.Conduct User Acceptance Testing (UATs)Develop a relationship with MS Dynamics Global Helpdesk, IT and MS Dynamics focal points and other MS Dynamics Super Users throughout the organisation.Generate reports and analyse data for MS Dynamics and BI data cleansing processes.Support with MS Dynamics data cleansing processes by developing communication and engagement plans, providing Offices with guidance and support documents to managing the clearing.Prepare clean data on approved templates for migration for the new ERP systemEnsures that Plan International’s global policies for Safeguarding Children and Young People and Gender Equality and Inclusion are fully embedded in accordance with the principles and requirements of the policy including relevant Implementation Standards and Guidelines as applicable to their area of responsibility. This includes, but is not limited to, ensuring staff and associates are aware of and understand their responsibilities under these policies and Plan International’s Code of Conduct (CoC), their relevance to their area of work, and that concerns are reported and managed in accordance with the appropriate proceduresOther duties as required TECHNICAL EXPERTISE, SKILLS AND KNOWLEDGE MS Dynamics CertificationStrong experience in ERP systems, preferably MS Dynamics AX or MS Dynamics for Supply Chain,Knowledge of other modules such as project management and accounting as well as fixed assets and financials would also be usefulDemonstrated ability to successfully participate in multiple initiatives simultaneouslySolid understanding of data integrity and audit / compliance proceduresExperienced in issue handling, management and resolution.Detailed knowledge of procurement/S2P processes, Inventory and Asset ManagementStrong understanding of MS Dynamics master data structurePrior experience of working in an operational Supply Chain environment would be an advantage.Prior experience of working in an international (including developing countries) would be an advantage.Ability to absorb new processes and systems quickly.Excellent interpersonal skills, active listening and comfortable communicating effectively to achieve results.Strong planning and organisational skills, results oriented and comfortable working collaboratively with others.High attention to detail and proficient at using MS Office and other applications.Excellent analytical, evaluative, and problem-solving skills.Demonstrable understanding of, and commitment to, equal opportunities, gender and diversity.Open and accountable, working with integrity and professionalism to achieve individual and team results.One additional Plan language to a working level would be an advantage (e.g. French/Spanish).Knowledge of relevant project management methodologies relevant to the MS Dynamics domain would be an advantage.Experience in training delivery by different methods would be an advantage.Knowledge of other MS Dynamics modules would be an advantage (e.g. Finance)