System Administrator & Support Officer

Kimisitu Sacco Ltd (Sacco)

Engineering & Technology

New
1 week ago

Job Summary

You will be responsible for technical Support of the Sacco’s Management System issues and oversee the development, implementation, and management of computerized information.

  • Minimum Qualification:Bachelor
  • Experience Level:Mid level
  • Experience Length:3 years

Job Description/Requirements

Internal & External Job Advertisement

Job Title: System Administrator & Support Officer
Reporting to: ICT Manager
Department: ICT Location: Nairobi
Terms of Contract: Three Years Renewable
Grade: Band 5

Kimisitu Sacco Ltd Overview
Kimisitu Sacco Ltd (Sacco) is one of the fastest growing Tier-1 Deposit Taking Saccos in the region. The Sacco was registered in 1985 and is regulated by the SASRA (Sacco Societies Regulatory Authority of Kenya).
Kimisitu SACCO boasts of asset base of Kshs.9 Billion and a membership of over 10,500 spread countrywide and internationally. We have open membership majorly drawn from employees of Non-Governmental Organizations (NGO), Embassies, International Missions, Government Agencies, other reputable organizations in Kenya, Diaspora, and other reputable organizations in Kenya. Our membership also comprises of Corporates, Chamas, and investment groups.

Our mission is to empower our members economically by providing quality financial services through prudent mobilization of resources and excellent customer care.

Kimisitu Sacco is seeking to recruit a dynamic, self-driven, and result-oriented individuals to join our team in our fast paced, modern work environment, to fill the above position:

Position Summary
You will be responsible for technical Support of the Sacco’s Management System issues and oversee the development, implementation, and management of computerized information.

Key Responsibilities
• Set up equipment for employee use, performs or ensures proper installation of cables, operating systems, mobile devices, or appropriate software.
• Ensures that ERP system, hardware, operating systems, software systems, data communications, and related procedures adhere to organizational values, enabling staff achieve their objectives efficiently and effectively
• Read technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility
• Be the first contact point, in person, by email, or by telephone, for all users for IT related faults, questions, and requests.
• Assist with on boarding process of new users
• Perform centralized administration of PC services (i.e. Antivirus, OS Deployment, software installation, group policies, ICT inventory management, patching and routine maintenance)
• Monitor logs daily and report issues to the team.
• Responsible for the physical and network security.
• Manage and administer cloud applications and technologies
• Act as on-site point of contact for warranty and contract management, 3rd party support providers, etc.
• Work closely with the ICT Manager to implement and maintain a robust IT asset management system for all IT hardware and software inventory, network components, life cycle management and related documentation.
• Establish mechanisms of ensuring quality of service through detective, preventive and corrective measures as well as through service level agreements with vendors.
• Manage and ensure effectiveness of servers, including E-mail, print, domain, application and backup servers and their associated operating systems and software.
• Establish mechanisms for monitoring, diagnosing, testing, and troubleshooting computer and telecommunications network with a view to continuously enhancing availability and ensuring optimal operation of all hardware and equipment, including servers, routers, switches, firewalls, UPSs, among others.
• Ensure availability of a stable, efficient, and reliable ERP System/ core Sacco System.
• Assist in Maintaining oversight and custody of the Sacco in-house and remote data Centre and all network and related hardware assets.
• Assist in timely preparation of ICT reports to the management and the board.
• Ensure adequate backup and recovery strategies and systems are in place and reviewed regularly.
• Oversee the administration of user accounts, permissions, and access rights in Active Directory in line with information security policy.
• Website maintenance in liaison with the marketing department for content
• Maintenance and update of vendor and interdepartmental SLA’s
• Perform all aspects of user administration, PC support and liaison with vendors to fix equipment or system issues.

Knowledge: Qualifications & Experience
• Degree in Computer Science, Business Information Technology, or Information Technology or equivalent.
• At least 3 years’ experience in a busy ICT environment preferably a financial institution.
• Certification in System Administration, servers, and infrastructure.
• At least three years’ experience in development/ implementation/support of Microsoft Dynamics Nav/Dynamics 365 Business Central
• Certification in Systems Administration for Windows/Linux/Unix e.g. CCNP, CNA, MCSA, and ITIL will be an added advantage.
• Experience in using a help desk system.
• Hands-on experience with computer networks, network administration and network installation.

Personal Attributes required for this role:
• Ability to work independently with minimum supervision
• Team player with good inter-personal skills
• Drive for results and achievement
• Analytical skills.
• Decision making and problem-solving skills.
• Innovation and creativity.
• Project management skills.
• Communication skills.
• Interpersonal skills.

Key Relationships:

• All departments
• Partners

Direct Reports to this Role:
None

Internal Contacts:
• All departments

External Contacts:
• Service providers
• Vendors
• Members

How to Apply
Interested candidates meeting the above requirements should apply online by filling in the data form from the link www.kimisitusacco.or.ke/systemadministratorandsupportofficerdataform. After filling the data form, proceed and Send an Application Letter with a detailed Curriculum Vitae (CV) in PDF format to jobs@kimisitusacco.or.ke
The data form must be filled in full. Incomplete forms will be disqualified. To be considered for this role your application must be received by C.O.B on 26th January 2023. Clearly state the subject of the email as System Administrator & Support Officer. Only shortlisted candidates will be contacted.
Kimisitu Sacco Ltd never asks for money in return for advancement in any recruitment process. If you are ever asked for a fee, please report to Kimisitu SACCO on 0709 136000 or jobs@kimisitusacco.or.ke.

Kimisitu Sacco is an equal opportunity employer.

Kimisitu Sacco is ISO 9001:2015 certified.


Important Safety Tips

  • Do not make any payment without confirming with the BrighterMonday Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
Report Job

Get Insured through mTek Services

You can explore medical and personal accident insurance covers conveniently. Compare pricing from various insurance companies, save, and budget

Get Insured

Share Job Post

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

Lorem ipsum

Lorem ipsum dolor (Location) Lorem ipsum KSh Confidential

Job Function : Lorem ipsum

4 months ago

Lorem ipsum

Lorem ipsum dolor (Location) Lorem ipsum KSh Confidential

Job Function : Lorem ipsum

4 months ago

Lorem ipsum

Lorem ipsum dolor (Location) Lorem ipsum KSh Confidential

Job Function : Lorem ipsum

4 months ago

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

This action will pause all job alerts. Are you sure?

Cancel Proceed
Follow us On:
Follow us on FacebookFollow us on InstagramFollow us on LinkedInFollow us on TwitterFollow us on YouTube
Get it on Google Play
2023 BrighterMonday