Job Summary

The Enterprise Systems Engineer is expected to learn Evail’s functions, operations and implement the company growth strategies.

  • Minimum Qualification: Bachelor
  • Experience Level: Graduate trainee
  • Experience Length: No Experience/Less than 1 year

Job Description/Requirements

Reports to (Title): Assigned Supervisor as per the contract
Department/Function: Operations
Duration: 6 months

Job Purpose
The Enterprise Systems Engineer is expected to learn Evail’s functions, operations and implement the company growth strategies. You are expected to have an understanding of Operating Systems, file systems, Networks, and Virtual infrastructures. You will maintain open and efficient communication channels with your supervisor for a smooth operation of business activities.

Responsibilities;
•    Ensure enterprise scalability and performance for storage and backup environments through proactive capacity planning, performance control, and configuration adjustment
•    Help managers complete technical daily tasks
•    Analyze and report on system performance
•    Optimize data backup and storage systems
•    Support the efficient promotion of differentiating Evail value propositions through sales engagement and partner training
•    Supporting the sales team in presentation and demonstration of value to prospective  and existing clients
•    Maintain and develop knowledge of the Company’s services portfolio through vendor and third-party partners have taken to market via the reseller channel
•    Maintain appropriate vendor certifications and accreditation in line with vendor programs
•    Maintain knowledge of vendors pricing and channel support tools
•    Install, maintain and upgrade data storage and backup hardware and software;
•    Maintain documentation of configuration, operation and troubleshooting procedures, and service records for data storage and backup hardware and software;
•    Troubleshooting in the event of errors and backup problems, and to resolve and analyze the root causes;
•    Proactively notify customers of failed backup work so that errors can be corrected quickly;
•    Communicate with hardware and software representatives, as well as other internal teams, to diagnose and resolve errors with root causes;
•    Participate in the assessment of new requirements, design, and technical standards;
•    Respond to user requests and service requests
•    Provide training to users of the data storage system;
•    Participating in the company’s strategic planning and change management process.
•    Daily administrative tasks, reporting, and communication with the relevant departments in the organization.
•    Adhere to company policies and procedures
•    Any other duties assigned

Experience, qualifications, skills required:
•    A degree in BBIT, Computer Science, IT, Systems Engineering, or a related qualification.
•    KCSE minimum entry requirements B- and above
•    Autonomy and proactivity, requiring limited supervision;
•    Strong interpersonal communication skills;
•    Ability to work effectively in a highly dynamic environment with a proactive attitude;
•    Focused on attention to detail, quality, service and results;
•    Must have had hands-on training on incident detection, incident response, and forensics.
•    Ability to multi-task and work under pressure in a fast-paced environment.
•    Strong attention to detail with an analytical mind and outstanding problem-solving skills.

Certification, Knowledge & Professional Training
•    CompTIA Network+  (or equivalent)
•    Cisco Certified Network Associate CCNA (added advantage)
•    Windows Servers & Linux Operating Systems
•    Windows Hyper-V and VMWare Virtual infrastructure

OTHER REQUIREMENTS

No   

1

DESCRIPTION   
Title of position to be recruited

COMMENTS
Enterprise Engineer Trainee

No   
2

DESCRIPTION   
Whom will the position report to

COMMENTS
Technical Manager

No   
3

DESCRIPTION   
Average age of ideal candidate

COMMENTS
25 – 27 years

No   
4

DESCRIPTION   
Gross salary for the role

COMMENTS
KES 20,000

No   
5

DESCRIPTION   
Nature of employee’s contract (Fixed term/casuals)

COMMENTS
Casual/Trainee

No   
6

DESCRIPTION   
Do you offer a medical cover?

COMMENTS
Not for trainees

No   
7

DESCRIPTION   
Working patterns; does the role require working in shifts

COMMENTS
No

No   
8

DESCRIPTION   
Do employees work on Saturdays

COMMENTS
Sometimes

No   
9

DESCRIPTION   
Do the employees work overtime?

COMMENTS
Sometimes

No   
10

DESCRIPTION   
Other Benefits

COMMENTS
Airtime allowance

No   
11

DESCRIPTION   
Where will he be located

COMMENTS
Nairobi

No   
11

DESCRIPTION   
Does the role require travelling out of town? If yes kindly advise the percentage of travel required

COMMENTS
Yes 25% of the time

No   
12

DESCRIPTION   
How many days leave do you offer

COMMENTS
Offered according to GVT requirement

No   
14

DESCRIPTION   
Specific requirement of the job or qualities of the candidate not within the JD

COMMENTS
Flexibility, Self-driven, Fast Learner preferably Male candidate

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