1 month ago

Job Summary

Collection Africa is the leading debt collection agency in Kenya and is looking to hire a Team Leader.

  • Minimum Qualification:Bachelor
  • Experience Level:Mid level
  • Experience Length:4 years

Job Description/Requirements

Reports to:    Head of Collections

Your Duties and Responsibilities will include:
•    Develop and maintain a good relationship with the clients and maintain excellent Customer Care.
•    Ensure that client performance reports are provided within stipulated time frames and complete other performance improvement tasks temporarily delivered. in the desired format and quality.
•    Organizes collection work load according to degree and amount of delinquency and assigns accounts to workers for collection.
•    Provision of (World) first Class debt recovery service to the Clients.
•    Daily responsibility for coaching, training, developing and motivating team members to meet and exceed performance targets and expectations.
•    Develop a teamwork plan and lead team members to collect repayments from the outsourced customers.
•    Devise and implement strategies to achieve monthly targets.
•    The monitoring and maintenance of all Client’s policies.
•    Set targets for the team and ensure maximum revenue.
•    To complete other performance improvement tasks temporarily delivered.
•    Supervise and improve the work efficiency of the team, and monitor the improvement progress of the team members.
•    Motivate staff morale and ensure team working morale.

Qualifications
•    Possession of a Degree in business field from a recognized Institution

Experience
•    Four years’ experience with 2 years as a team leader or as a supervisor in collections
 
Skills and Competencies
•    Good communication and interpersonal skills to manage stakeholders.
•    Fluency in both spoken and written English.
•    Proficiency in MS Excel and Word
•    People analytical and management skills
•    Fluency in spoken and written English
•    Good communication and interpersonal skills

Remuneration
•    Competitive remuneration package
•    Medical scheme
•    Bonuses and incentives

Job Location: Nairobi, Westlands

If interested send your CV via "Apply Now Button".

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