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Team Leader, Sales and Business Development - Tour Company

A leading tour company

Sales

Tourism & Travel Confidential

Job Summary

The successful candidate will play a key role in upholding company policies, achieving sales targets, spearheading product development, and ensuring the delivery of outstanding customer service.

  • Minimum Qualification : Bachelors
  • Experience Level : Mid level
  • Experience Length : 5 years

Job Description/Requirements


Reporting to: CEO   
Workstation: Nairobi


Remuneration Package
Gross Monthly Salary – Kshs 80,000.00 + Plus Commission

Our client, a leading tour company based in Nairobi, is seeking a dynamic and highly motivated Team Leader to manage and inspire their team of Tour Consultants. The successful candidate will play a key role in upholding company policies, achieving sales targets, spearheading product development, and ensuring the delivery of outstanding customer service.

Key Responsibilities:

1. Leadership and Team Management:
    - Provide guidance, mentorship, and support to the team of Tour Consultants, nurturing a positive and collaborative work environment.
    - Conduct regular team meetings to ensure alignment with company objectives and address any issues or concerns.
    - Assess individual performance, provide constructive feedback, and lead performance improvement initiatives.
   
2. Sales and Target Achievement:
    - Monitor team sales performance to ensure targets are consistently met or exceeded.
    - Develop strategies and tactics to drive sales growth and market penetration.
    - Analyze sales reports and market trends to identify opportunities for new sales initiatives.

3. Customer Service Excellence:
    - Ensure the team delivers high-quality customer service that meets or exceeds customer expectations.
    - Address complex customer issues and complaints, providing solutions that enhance customer satisfaction.
    - Implement customer service training and development for the team.

4. Product Development and Marketing:
    - Collaborate with the product development team to create innovative tour packages that cater to diverse market segments.
    - Provide input on marketing campaigns and promotional activities to maximize product visibility and appeal.

5. Policy and Procedure Compliance:
    - Enforce company policies and procedures, maintaining compliance across all team activities.
    - Update and communicate any changes in company policy, ensuring the team adheres to new regulations and standards.

6. Administrative Duties:
    - Oversee scheduling and resource allocation to optimize team efficiency.
    - Maintain accurate records and prepare reports on team performance, sales figures, and customer feedback for management review.

7. Interdepartmental Coordination:
 - Liaise with other departments (e.g., Marketing, Finance, Operations) to ensure seamless service delivery.
 - Participate in company-wide initiatives and contribute to the overall strategy and success of the organization.

Qualifications:
- Minimum 5 years proven experience as a team leader or supervisor in the tourism industry.
- Bachelor's degree in Tourism, Business Management, or a related field preferred. A diploma in tourism from Utalii College will be considered favourably too.
- Excellent communication and interpersonal skills.
- Strong sales acumen and customer service orientation.
- Ability to analyze data, interpret sales metrics, and compile reports.
- Knowledge of local and international tourism trends.
- Proficiency in using CRM software and Microsoft Office.
- Competency in Swahili and English; additional languages are a plus.

NB: This is a one year contract, and is subject to a three month probation period.

Apply via the following link: https://forms.gle/yi8TefYU1Dbk2oo76

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