Job Summary
This leadership role will be instrumental in driving our sales targets, product development, and ensuring the highest level of customer service.
- Minimum Qualification : Bachelors
Job Description/Requirements
Salary: Ksh 80,000/- Gross per month + plus commission
About Us:
We are a premier tour company based in Nairobi, renowned for delivering exceptional travel experiences. We are currently seeking a dynamic and highly motivated Team Leader to oversee our team of Tour Consultants. This leadership role will be instrumental in driving our sales targets, product development, and ensuring the highest level of customer service.
Key Responsibilities:
• Lead and mentor the team of Tour Consultants, ensuring alignment with company objectives.
• Monitor sales performance and develop strategies to achieve and exceed targets.
• Ensure exceptional customer service delivery, resolving complex customer issues when needed.
• Collaborate with product development to create innovative and diverse tour packages.
• Provide input into marketing campaigns to maximize product visibility and appeal.
• Enforce company policies, ensuring team compliance with all regulations and standards.
• Oversee team scheduling, resource allocation, and administrative duties.
• Coordinate with other departments to ensure smooth and seamless service delivery.
Qualifications:
• Proven experience as a team leader or supervisor in the tourism industry.
• Bachelor's degree in Tourism, Business Management, or a related field (Diploma from Utalii College is a plus).
• Strong communication, sales, and customer service skills.
• Ability to analyze sales data and compile reports.
• Knowledge of local and international tourism trends.
• Proficiency in CRM software and Microsoft Office.
• Fluent in Swahili and English; additional languages are a bonus.
How to apply
Interested candidates to apply via this link: https://forms.gle/7NLh6tpoNeQ7gdpQ9
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