Influx

Technical Support Team Lead

Job Summary

Influx provides customer service for brands and tech companies on demand.We’re looking for detail-oriented and thoughtful people to lead our tech team

  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 3 years

Job Description/Requirements

Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation includes agents and managers working around the globe. We also make good use of training, QA, data and insights.  


We’re looking for detail-oriented and thoughtful people to lead our tech team. Your team will be tasked with answering customer questions for a range of technical companies, and you’ll need to be able to think on your feet and communicate clearly & effectively with the clients. 


Duties

  • Communicate with and understand the clients and their expectations
  • Lead and manage your team to fulfill client's expectation
  • Do forecasting and planning
  • Contribute to a high-performance and friendly workplace culture

What We’re Looking for

  • 3 years of experience in leading a team 
  • Excellent written and verbal English communication skills
  • Strong problem-solving skills
  • Demonstrated ability to code with PHP or MySQL
  • Experience with eCommerce site, or WordPress CMS

What we’re offering:

  • Join a high-growth startup, full of possibilities
  • Professional and motivated colleagues from around the globe
  • Fair and open culture
  • Work from home arrangement
  • Work with clients in the USA, EU and elsewhere

About Influx

Our 24/7 on-demand support service guarantees response times and coverage.  We can troubleshoot and solve customer problems in under one hour, every hour of the week.


Our head office is in Melbourne, Australia, and we have around 200 staff located around the globe. Feel free to give us a visit at www.influx.com!

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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