xFusion

Technical/Customer Support

Job Summary

Customer Support(For Pooling) - you'll be assigned to handle Chat and/or Email but most probably phones. Support Engineer / DevOps engineer (For Pooling) - you'll be assigned to handle Chat and/or Email Technical Support for a Shopify App (For Pooling)- you'll be assigned to handle Chat and/or Email

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Welcome to xFusion.io


We are hiring the following positions for our clients' businesses.


  1. Customer Support(For Pooling) - you'll be assigned to handle Chat and/or Email but most probably phones.
  2. Support Engineer / DevOps engineer (For Pooling) - you'll be assigned to handle Chat and/or Email
  3. Technical Support for a Shopify App  (For Pooling)- you'll be assigned to handle Chat and/or Email
    1. If you're qualified for the position, you'll be placed on our "waiting list".
    2. Training will commence once client is ready.

If you're looking for a role where you can apply your Customer Service Experience and have a significant impact not just on the success of the company (xFusion) but also on our clients, then this is an excellent opportunity for you.


About us:

We were built for startups (by startup entrepreneurs).


We are an outsourced customer service agency from around the world, providing 24/7 customer & technical support to hundreds of different startup entrepreneurs.

Are you the right fit?

Here are a few things to consider.


  1. Broad mindset and experience:
  2. If you have never worked in an unstructured "figure it out" environment, PLEASE DO NOT APPLY. You will be trained and have support and guidance along the way. But if you are used to operating in a very structured environment with a narrow "here's your role" job and a clear path to each of your days, then this is not the position for you.
  3. If you "want to work for a startup" but haven't before, then you (probably) shouldn't apply. Startups are great, but they are also horrible. The highs are high because YOU got to the top – that's great! But the lows are (extremely) low because YOU are the only one that will be able to get out of the low. If you don't, you die. If you think working for a startup company (from home) would be "cool," this is not the job for you. BUT if you are thinking of a specific tough situation you've had in a startup (yours or someone else's) while reading this, then you might be a fit ; )
  4. If you think you have a terrible internet connection at home or Power outages are very common, PLEASE DO NOT APPLY, at least until that's resolved.
  5. If you have a terrible habit of being "late" or "missing in action" that you haven't resolved, PLEASE DO NOT APPLY.
  6. If you have an "I already know everything attitude". PLEASE DO NOT APPLY.

Requirements:


Customer Support

  • At least 2 years of Customer Service Experience for English Speaking businesses/clients/customers. 
  • Genuine care for customers & clients.
  • A sales-oriented person is a plus.
  • Quick learner with the ability to absorb extensive information on our client’s brand history, product offerings, and communications.
  • Outstanding written and verbal communication skills, great email and phone etiquette.
  • Proactive personality and self-motivator
  • Demonstrates initiative with the ability to multi-task and detail-oriented in a fast-paced environment
  • Proven to be organized, methodical, rigorous
  • Strong computer skills on in-demand applications and the ability to learn new applications quickly
  • Team player, able to develop great relations with co-workers (externally & internally).
  • You must be based in the Philippines
  • Willingness to work on shifting schedules but predominantly during US business hours.

Support Engineer / DevOps engineer 

  • - Discuss Monitoring, Analytics and/or Automation needs with Clients
  • - Install product (on cloud or onpremise),
  • - Configure any Monitoring, Analytics, and/or Automation (via our wizard, or our rule editor, our plain scripting e.g.
  • python, shell, sql, etc)
  • - Troubleshoot the product
  • - Train Clients on using the product
  • - Be the liaison between Clients and our Engineering team,
  • - Help Clients improve their monitoring, analytics and automation
  • - Work on any internal DevOps initiatives (e.g. Kubernetes, AWS, etc).

Required skills:

  • Unix, SQL, Scripting, Tomcat, ActiveMQ, Apache Solr, AWS, Prospect, Kubernetes, ELK,
  • Troubleshooting, Analytics.

Technical Support for a Shopify App  

  • Familiarity with common language translation apps will be an added advantage.
  • Demonstrable Knowledge of Shopify Liquid code.
  • In-depth understanding of Javascript
  • Excellent debugging skills
  • Knowledge of SEO
  • Thorough Understanding of RESTful Services/APIs
  • Strong JavaScript, HTML and CSS skills 
  • Experience in troubleshooting and supporting complex Shopify Apps.
  • Knowledge of how to use the Chrome Inspector and Debugger
  • Comfortable working in a fast-paced, technical support environment
  • With at least 1-2 years experience in the field.

Required Equipment

  • You must have at least TWO stable internet connections. One acts as your main internet, and backup is the other. (DSL, Broadband, or Fiber connection).*Backup can be prepaid broadband.
  • Minimum Computer Requirements: Laptop or Desktop with Quad-Core CPU >2.5Ghz, RAM: 8GB, HDD/SSD: 1TB + OS installed in an SSD 128GB (Preferably but not required)
  • External Keyboard and Mouse (if using a laptop)
  • Headset with Mic: For team meetings, 1:1 calls, and Voice call tasks (if required by the client you'll be assigned to)
  • Webcam: Mainly for team meetings & 1:1 calls.
  • Typing Speed of at least 40-50 WPM

Benefits

  • Full-time Work from Home (or anywhere literally as long as you have stable internet connection and electricity)
  • Starting Rate: Between $5 per hour

Other benefits of our main LOB:

  • Performance-based compensation review
  • Paid Time Offs - this is rare with remote jobs

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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