Assessment

Telesales Agent - Call Centre

Microfinance Company

Why is there a skills assessment?
The employer wants to assess each candidate equally and fairly, and give you the opportunity to show your abilities.
How long is the assessment?
Normally between 25 - 45 mins depending on the skill being assessed.
Can I retake the assessment?
No, you can't re-take an assessment
Make sure you are ready and can focus 100% with no distractions.

Job Summary

This position will report to the Call Centre Manager and will be based in the Call Centre

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Description
• Responsible for driving sales, conversion and client retention
• Responsible for achieving personal daily/weekly/monthly assigned targets as required by the manager and company as set on a month-to-month basis
• Ensure professional telephone etiquette are followed with every interaction with existing or potential new clients.
• Responsible to support clients in a shift arrangement environment
• Responsible for assisting and guiding clients with regards to the process for all telephonic queries
• Responsible for accurate data capturing for all queries, complaints and loan applications.
• Timely and accurate feedback to customers as per company policies and procedures.
• Enhancing organization reputation by maintaining professional and high standards of internal and external customer service.
• Responsible for handling customer service tasks and any other after sales services which may be applicable.
• Responsible for any additional tasks instructed by management from time to time

Educational requirements:
• Diploma Certificate.
• Excellent knowledge of IT systems including Microsoft Word, Excel essential
• Required language proficiency:

Work Experience
• At least Two (2) years relevant working experience in a microfinance
• Previous telesales experience

Skills / Attributes:
• Adherence to discipline and routine
• Hard working and goal/target driven
• High energy levels
• Excellent communication skills
• Good selling skills and ability to handle objection
• Willingness to learn with a positive attitude
• Ability to adopt quickly to constant changes
• Accurate and fast worker

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

Share Job Post

Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

Log In to apply now

Activate Notifications Stay productive - get the latest updates on Jobs & News
Activate
Deactivate Notifications Stop receiving the latest updates on Jobs & News
Deactivate
Nairobi
| Full Time |
KSh Confidential
Job Function: Sales
1mo
Nairobi
| Full Time |
KSh Confidential
Job Function: Sales
1mo
Nairobi
| Full Time |
KSh Confidential
Job Function: Sales
1mo
Nairobi
| Full Time |
KSh Confidential
Job Function: Sales
1mo