Telesales Agent - Call Centre

Microfinance Company

Why is there a skills assessment?
The employer wants to assess each candidate equally and fairly, and give you the opportunity to show your abilities.
How long is the assessment?
Normally between 25 - 45 mins depending on the skill being assessed.
Can I retake the assessment?
No, you can't re-take an assessment
Make sure you are ready and can focus 100% with no distractions.

Job Summary

This position will report to the Call Centre Manager and will be based in the Call Centre

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

• Responsible for driving sales, conversion and client retention
• Responsible for achieving personal daily/weekly/monthly assigned targets as required by the manager and company as set on a month-to-month basis
• Ensure professional telephone etiquette are followed with every interaction with existing or potential new clients.
• Responsible to support clients in a shift arrangement environment
• Responsible for assisting and guiding clients with regards to the process for all telephonic queries
• Responsible for accurate data capturing for all queries, complaints and loan applications.
• Timely and accurate feedback to customers as per company policies and procedures.
• Enhancing organization reputation by maintaining professional and high standards of internal and external customer service.
• Responsible for handling customer service tasks and any other after sales services which may be applicable.
• Responsible for any additional tasks instructed by management from time to time

Educational requirements:
• Diploma Certificate.
• Excellent knowledge of IT systems including Microsoft Word, Excel essential
• Required language proficiency:

Work Experience
• At least Two (2) years relevant working experience in a microfinance
• Previous telesales experience

Skills / Attributes:
• Adherence to discipline and routine
• Hard working and goal/target driven
• High energy levels
• Excellent communication skills
• Good selling skills and ability to handle objection
• Willingness to learn with a positive attitude
• Ability to adopt quickly to constant changes
• Accurate and fast worker

Important Safety Tips

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