Telesales Agent - Call Centre

Confidential

Job Summary

This position will report to the Call Centre Manager and will be based in the Call Centre

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Description:
• This position assists potential and current customers on both inbound and outbound calls providing assistance and guidance on organization related products as well as processes.
• Responsible for inbound and outbound service-related requirements for new and existing clients from the central service centre.
• Ensure professional telephone etiquette are followed with every interaction with existing or potential new clients.
• Responsible for assisting and guiding client’s with regards to the process for all telephonic queries, statement requests, settlement quotes and refund requests.
• Responsible for handling inbound queries, statement requests, settlement and refund requests effectively via the email, Facebook, website or any of the other entry platforms of the company.
• Responsible for accurate data capturing for all queries, complaints and loan applications.
• Timely and accurate feedback to customers as per company policies and procedures.
• Enhancing organization reputation by maintaining professional and high standards of internal and external customer service.
• Responsible for achieving personal daily/weekly/monthly assigned targets as required by the manager and company as set on a month to month basis.
• Responsible for assisting inbound and outbound customers with telesales loan applications.
• Responsible for coordinating the closure of the loan application by arranging branch appointments
• Advising customers with regards to clearance letters once a loan has been closed and finalized.
• Responsible for handling customer service tasks and any other after sales services which may be applicable.
• Responsible for any additional tasks instructed by Management from time to time.

Educational requirements:
• Diploma Certificate.
• At least Two (2) years relevant working experience preferably in a financial institution.
• Excellent knowledge of IT systems including Microsoft Word, Excel essential
• Required language proficiency:
• English language and at least one local language

Skills / Attributes:
• Previous telesales experience
• Adherence to discipline and routine
• Hard working and goal/target driven
• High energy levels
• Excellent communication skills
• Good selling skills and ability to handle objection
• Willingness to learn with a positive attitude
• Ability to adopt quickly to constant changes
• Accurate and fast worker

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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