Telesales Agent

Job Summary

The Aspira Telesales Agent is responsible for the effective management of leads referred to the Telesales team.

  • Minimum Qualification: Highschool
  • Experience Level: Entry level
  • Experience Length: 3 years

Job Description/Requirements

Job Overview

The Aspira Telesales Agent is responsible for the effective management of leads referred to the Telesales team, i.e. ensuring that the % of leads that register on the Aspira portal/app, the % of registered applicants that submit their KYCs and proofs of income and the % of approved applicants that proceed to purchase on credit, % of customer satisfaction, all meet the company’s agreed targets and KPIs.


Key Responsibilities

• Champion the Customer Experience strategy that is aligned with and supports the overall business strategy. 

• Display customer first mindset in all interactions, whilst achieving set targets

• Continuous learning about sales and marketing 

• Keeps up to date with business development and new product lines;

• Highlights credit, fraud, operational and other risks and areas for improvement;

• Delivers the allocated part of the operation within agreed budgets, service levels and business targets;

• Reports on opportunities and customer segments to be targeted;

• Supports in a positive team culture with strong positive engagement


Candidate profile 

• Min. 3 years’ experience in tele-selling

• Demonstrated knowledge of Sales and Marketing management

• Strong Interpersonal and Communication skills

• Committed to exceptional customer service and ability to deal with demanding customers

• Action oriented, diligent, proactive and solution-oriented, with excellent problem solving skills

• Results oriented

• Ability to work under pressure and within tight deadlines

• Multitasking with ease to handle the needs of various parties at the same time 

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

Get Insured through mTek Services

You can explore medical and personal accident insurance covers conveniently. Compare pricing from various insurance companies, save, and budget GET INSURED

Share Job Post

Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

Log In to apply now

Activate Notifications Stay productive - get the latest updates on Jobs & News
Activate
Deactivate Notifications Stop receiving the latest updates on Jobs & News
Deactivate
Nairobi
| Full Time |
KSh Confidential
Job Function: Sales
2mos
Nairobi
| Full Time |
KSh Confidential
Job Function: Sales
2mos
Confidential
Nairobi
| Full Time |
KSh 15,000 - 30,000
Job Function: Sales
2mos
Nairobi
| Full Time |
KSh Confidential
Job Function: Sales
2mos