Telesales and Customer Service Executive

Key Responsibilities

• Make outbound calls to prospective and existing clients to promote company products and services.
• Handle inbound inquiries and provide accurate product information and support.
• Follow up on leads from various sources and update customer interactions in the CRM system.
• Assist customers with quotations, orders, and post-sale follow-up to ensure satisfaction.
• Resolve customer concerns promptly and professionally, escalating where necessary.
• Maintain accurate and up-to-date records of calls, leads, and customer feedback.
• Collaborate with the sales and marketing teams to achieve monthly targets and enhance customer retention.

Qualifications & Skills

• Diploma or Degree in Sales, Marketing, Business Administration, or related field.
• At least 2 Years Proven experience in tele sales, telemarketing, or customer service (preferably in a B2B or manufacturing environment).
• Excellent communication and interpersonal skills.
• Strong persuasive and negotiation abilities.
• Good organizational and multitasking skills.
• Proficiency in CRM systems and Microsoft Office tools.
• Positive attitude, results-oriented, and ability to work under minimal supervision.

Why Join.

• Opportunity to work in a dynamic and growing manufacturing company.
• Supportive team environment that values initiative and performance.
• Competitive compensation package with performance-based incentives.