Job Summary

To implement the Head of Sales’ roadmap to delivering telesales targets as set by the business.

  • Minimum Qualification: Bachelor
  • Experience Level: Senior level
  • Experience Length: 3 years

Job Description/Requirements

KEY ACCOUNTABILITIES, MEASURES & CONTACTS

The key accountabilities, interfaces and measures of this role are further elaborated below:

Key Accountabilities

Strategy Execution

•    Create and maintain leads and target lists for potential new customers over the phone
•    Identify Sales blitz opportunities
•    Deliver the Sales targets via calls as defined in budget for the FY.

Operational Delivery
•    Own and drive individual product sales targets
•    Identify business opportunities
•    Prospect leads and initiate contact with the leads
•    Ensure adequate follow up to generate business opportunities.
•    Provide continuous reporting on leads closed / sales achieved
•    Responsible for assigned queues and performance and developing plans to improve performance.
•    Supporting and leading continuous improvement projects and activity.
•    Identification of call trends, issues and improvement opportunities and appropriate planning/resolution or communication.
•    Regular feedback to Management regarding, Competition, Success with promotions/offers, and Product quality complaints/feedback from calls made.

Key Internal Contacts
•    Commercial Sales
•    Sales, Marketing, Operations, Customer Value Management and Customer Experience
•    Digital Enablement, CII, Legal, Regulatory, Corporate Affairs, HR, Finance

Key External Contacts
•    Research Agencies, Outsourced Outbound agencies, Digital Platforms, 3rd Party Channels

QUALIFICATIONS & EXPERIENCE
The incumbent is required to have the following qualifications and experience level:
•    Relevant Bachelor’s degree
•    3-5 years’ experience in a sales role or other relevant field

SKILLS & ABILITIES

The incumbent should have demonstrated the following competencies:

•    Customer relationship management
•    Stakeholder managemen
•    Knowledge on Policies and procedures
•    Admin, coordination & communications management
•    Information Systems Knowledge

FUNCTIONAL COMPETENCIES

The incumbent is required to have the following functional competencies:

•    Customer Centricity
•    Developing value propositions
•    Brand Management
•    Reporting and Research
•    Project Management
•    Financial Management/Budgeting
•    Marketing Management
•    Regulatory and Legal Compliance
•    Media Management
•    Vendor Management

BEHAVIORAL COMPETENCIES

The incumbent is required to have the following behavioral competencies:

•    Accountability
•    Team Work
•    Delegation
•    Interpersonal Support
•    Perseverance
•    Motivating
•    Prioritization
•    Analytical Thinking

PERSONALITY ATTRIBUTES

The incumbent is required to demonstrate the following personality attributes:

•    Innovative: Inclined to generate new and creative ideas and solutions.
•    Competitive: Likely to adopt a competitive attitude and extended personal and team resources to ensure the business is achieving better results compared to competitors.
•    Forward Thinking: Prefers to consider long-term goals and objective and may be inclined to adopt a strategic perspective.
•    Achieving: Enjoys working towards demanding and ambitious goals.

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